BioCatch

The role involves providing consultancy and subject matter expertise to customers to optimize fraud detection and prevention using BioCatch solutions. Responsibilities include performing advanced analytics, deploying tactical rules for fraud attacks, and collaborating with Data Science to research emerging threats.

The Technical Account Manager will serve as the primary technical partner for enterprise customers, ensuring platform health and maximizing value. They will manage technical escalations, drive performance optimization, and coordinate cross-functional efforts to support customer success.

Lead the technical onboarding and implementation of anti-fraud solutions for new customers and partners. Manage end-to-end project execution while acting as the primary technical point of contact for client stakeholders.

The Director will act as a domain expert advisor and trusted partner to sales and customer success teams, focusing on solving complex fraud and financial crime challenges for large customers. This involves translating customer needs into product innovation and evangelizing BioCatch’s value proposition at executive levels.

The Threat Analyst will maintain strong relationships with customers, providing subject matter expertise to maximize value from BioCatch solutions and drive fraud detection rates while minimizing friction for genuine users. Key tasks include educating customers, deploying tactical rules for acute attacks, and acting as the voice of the customer to influence internal product strategy.

Key responsibilities include building internal relationships with the partner network team, providing basic training to partner customers, and supporting the technical implementation of streamlined partner onboarding processes. The role also involves designing automation to improve scalability across the partner channel and supporting immediate fraud attack responses.