Act as the primary point of contact for customers via live chat, email, and tickets to resolve account, payment, and product inquiries. Document all interactions in the CRM system while meeting performance targets for response time, CSAT, and first-time resolution.
Architect and build a new web frontend from scratch using SvelteKit and Tailwind CSS while ensuring high performance and accessibility. Lead technical planning, establish frontend tooling, and integrate with backend APIs to support a scalable B2B platform.
Manage daily payment operations, including monitoring transactions and configuring rules within the orchestration platform. Collaborate with internal teams to resolve integration issues and ensure a seamless customer payment experience.
