The Senior Customer Success Manager will own a portfolio of strategic enterprise customers, ensuring adoption, health, and value realization. They will act as a technical advisor to guide customers through Salesforce development lifecycles, DevOps practices, and complex technical initiatives.
The Technical Account Manager will develop strategic success plans to drive customer adoption, value realization, and renewals for AutoRABIT products. They will also collaborate with cross-functional teams to manage technical escalations, product feedback, and customer advocacy.
You will serve as the primary point of contact for technical support requests, driving issues to resolution through in-depth investigation and cross-team collaboration. Additionally, you will advocate for the customer voice while ensuring service offerings provide maximum value and adhere to established SLAs.
The Associate Customer Success Manager will partner with customers to drive product adoption, maximize value, and ensure long-term retention of the AutoRABIT platform. They will collaborate with cross-functional teams to manage technical workflows, support renewals, and contribute to strategic success plans.
Implement and support Salesforce DevOps, CI/CD, and security solutions for enterprise customers using tools like AutoRABIT. Collaborate with customers to optimize their development lifecycle, release management, and environment synchronization.
Drive new business growth across Australia and New Zealand by acquiring enterprise and mid-market customers. Manage complex sales cycles and build strategic relationships with C-level executives and technical stakeholders.
As a Senior Solutions Engineer, you will support new customer acquisition and expand relationships within existing customers. Your responsibilities include conducting client discovery sessions, delivering product demonstrations, and managing the transition from Sales to Customer Success.
