The Vice President of Enterprise Technology will lead the organization's Site Reliability Engineering and Corporate IT functions to ensure a secure, scalable, and highly available technology environment. This role involves defining technology operations strategy, supporting FedRAMP compliance, and mentoring high-performing technical teams.
You will serve as the primary point of contact for technical support requests, driving issues to resolution through in-depth investigation. You will also collaborate with engineering and product teams to improve customer experience and ensure service offerings provide maximum value.
The Senior Customer Success Manager will own a portfolio of strategic enterprise customers, ensuring adoption, health, and value realization. They will act as a technical advisor to guide customers through Salesforce development lifecycles, DevOps practices, and complex technical initiatives.
Implement and support Salesforce DevOps, CI/CD, and security solutions for enterprise customers using tools like AutoRABIT. Collaborate with customers to optimize their development lifecycle, release management, and environment synchronization.
As a Senior Solutions Engineer, you will support new customer acquisition and expand relationships within existing customers. Your responsibilities include conducting client discovery sessions, delivering product demonstrations, and managing the transition from Sales to Customer Success.
