The Sales Specialist will proactively engage existing customers through outbound calls to consult on their digital safety needs and offer product upgrades. They are responsible for achieving monthly revenue targets while acting as a trusted advisor on cybersecurity solutions.
Design and drive the architecture for the AI Intelligence Platform, ensuring scalability, security, and privacy across all components. Own complex technical initiatives from initial design through production while mentoring team members on best practices.
The Revenue Operations Analyst will manage partner billing, revenue recognition, and forecasting while ensuring data accuracy and GAAP compliance. They will also design and maintain billing engine logic using SQL and Python to support evolving partner contract structures.
You will build and optimize systems that drive revenue growth, including paywalls, subscription management, and enrollment flows. You will collaborate with cross-functional teams to ship features rapidly using AI-assisted tools and data-driven iteration.
The role involves managing inbound cancellation calls and conducting outbound calls to retain customers and address subscription issues. You will also consult with customers on digital safety best practices and identify opportunities to upsell Aura's security solutions.
The Director of Workforce Management will lead the strategic planning and execution of workforce functions for a 180-person support operation. This role involves managing capacity planning, forecasting, and system administration to ensure optimal staffing levels and service level agreement compliance.
The Sales Specialist will manage inbound and outbound sales calls, retain existing customers, and consult with clients on digital safety solutions. They are responsible for achieving monthly sales quotas while evangelizing the company's mission.
