Design and drive the architecture for the AI Intelligence Platform, ensuring scalability, security, and privacy across all data-handling components. Build and maintain systems that unify data and enable AI agents to generate personalized insights for customer protection.
The role involves managing inbound cancellation calls and making outbound calls to customers with failed payments to ensure retention. You will also act as a trusted resource by consulting with customers on identity protection best practices and identifying upsell opportunities.
The Sales Specialist will handle inbound sales calls to align prospective customers with the appropriate Aura protection plans. They are responsible for evangelizing the company mission, meeting monthly enrollment quotas, and consulting with customers on digital safety best practices.
The Sales Specialist will proactively engage existing customers to consult on their needs and offer additional products and upgrades. They are responsible for mastering the company's mission and achieving monthly revenue targets through outbound calls.
The Customer Support Specialist will serve as a front-line ambassador by educating customers on products and providing empathetic, prompt support for inquiries. Responsibilities include managing high-volume inbound calls, processing enrollments, troubleshooting issues, and identifying opportunities for retention and upselling.
The Social Media Specialist will create engaging, platform-native content and appear on camera to drive brand awareness across social channels. They will also manage the content calendar, analyze performance metrics, and collaborate with cross-functional teams to execute social strategies.
