The QA Specialist will conduct audits, evaluate performance, and identify process gaps to ensure service excellence. They are responsible for maintaining QA documentation, monitoring trends, and coordinating coaching and corrective actions with relevant departments.
The Marketing Specialist is responsible for executing, distributing, and optimizing marketing campaigns to drive lead generation and revenue growth. They manage day-to-day marketing activities within GoHighLevel, coordinate with sales teams, and track performance metrics to ensure campaign success.
The Intake Specialist manages patient referrals, insurance verification, and documentation to ensure a timely Start of Care. They are also responsible for EHR data entry and providing support for Medicaid billing processes.
Manage caregiver scheduling and after-hours communications to ensure continuity of care and timely issue resolution. Responsibilities include updating scheduling platforms, handling call-offs, and escalating urgent operational matters to leadership.
The Virtual Recruiter manages the full recruitment lifecycle, including sourcing, screening, and coordinating interviews to meet client and internal hiring needs. They are also responsible for maintaining accurate ATS records and providing regular pipeline updates to stakeholders.
