The Client Relations Specialist serves as the primary liaison between clients and the company to ensure service satisfaction, retention, and effective communication. They are responsible for managing the onboarding process, resolving operational issues, and maintaining accurate client records while collaborating with internal teams.
The AI Programmer will design, build, and maintain AI-powered solutions, including Voice AI, workflow automation, and system integrations. They will collaborate with leadership to translate business requirements into technical specifications and ensure the reliability and security of deployed AI tools.
The Sales Specialist is responsible for managing qualified opportunities through the sales process, including conducting discovery calls, demos, and closing deals. They must maintain accurate CRM records, handle objections, and ensure a professional client experience while meeting revenue targets.
The Chart Scrub Virtual Assistant reviews patient records to identify follow-up needs, coordinate appointments, and route clinical concerns to licensed professionals. They maintain accurate patient documentation and ensure continuity of care while adhering to strict HIPAA and company confidentiality standards.
The Care Coordinator supports patients with chronic conditions through monthly outreach, medical record reviews, and care plan maintenance. They coordinate healthcare needs, follow up on referrals and medications, and escalate clinical concerns to licensed staff.
Manage patient intake workflows, verify insurance eligibility, and coordinate clinician schedules to ensure efficient referral processing. Provide administrative support to the clinical team while maintaining accurate patient records and documentation.
The Intake Specialist manages patient referrals, insurance verification, and documentation to ensure a timely Start of Care. They are also responsible for EHR data entry and providing support for Medicaid billing processes.
Manage caregiver scheduling and after-hours communications to ensure continuity of care and timely issue resolution. Responsibilities include updating scheduling platforms, handling call-offs, and escalating urgent operational matters to leadership.
The Virtual Recruiter manages the full recruitment lifecycle, including sourcing, screening, and coordinating interviews to meet client and internal hiring needs. They are also responsible for maintaining accurate ATS records and providing regular pipeline updates to stakeholders.
