Provide technical support to operators and account managers by investigating and resolving product, reporting, and game issues, while minimizing downtime and maintaining customer satisfaction. Document support cases, guide customers through solutions, collaborate with development and product teams on complex issues, and assist with testing and peer knowledge-sharing.
You will design and prototype machine learning and deep learning models, focusing on computer vision to solve complex business problems. Additionally, you will collaborate with ML engineers to scale these prototypes into production systems and define evaluation metrics for objective model comparison.
You will lead the end-to-end lifecycle of the Enhance platform, defining product strategy and driving commercial success through innovative player engagement tools. You will also partner with cross-functional teams including Engineering, Marketing, and Data to deliver high-impact features that meet operator needs.
Lead the creation of premium visual designs and branding assets for Live Casino games and digital products. Collaborate with cross-functional teams to translate business objectives into engaging, high-quality player experiences.
Develop mathematical models for slot games, focusing on balance, volatility, and player experience. Collaborate with designers and engineers to ensure accurate implementation and maintain detailed math documentation.
