You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features. Additionally, you will collaborate with internal teams to document solutions and contribute to process improvements based on client feedback.
The Director of Product Management will define and communicate the product vision, strategy, and roadmap while establishing structured agile practices. They will lead, coach, and develop a team of Product Owners while partnering with cross-functional departments to drive product evolution and customer value.
The Financial Aid Consultant will provide expert guidance to educational institutions on Title IV compliance, including conducting file reviews and performing R2T4 calculations. They will also support clients by interpreting complex federal regulations and helping to strengthen institutional financial aid practices.
