Analyst1

Lead the Customer Support function by owning end-to-end operations, including SLAs, ticket routing, and 24/7 coverage for enterprise and federal customers. Act as a technical escalation point and bridge the gap between customer operational realities and the Product and Engineering teams.

The SDR is responsible for generating new business opportunities through proactive research, outreach, and qualification of leads. They collaborate with sales and marketing teams to schedule demos and manage the sales pipeline using CRM tools.