Plan and optimize multi-channel acquisition campaigns, manage budgets, and run structured experiments to generate qualified leads and pipeline. Develop customer cross-sell programs, improve lead scoring and sales handoffs, and report funnel performance and recommendations to leadership.
Independently manage a caseload of complex California workers' compensation claims from assignment through resolution. Coordinate with stakeholders, manage litigation, and ensure compliance with state regulations.
Manage IBA processing, cash management, and bank reconciliations while ensuring compliance with CASS 5 rules. Resolve complex queries and maintain professional relationships with internal and external stakeholders.
