The Application Support Engineer will act as a Tier 3 liaison between customers and internal engineering teams to resolve complex technical escalations. Responsibilities include analyzing product logs, reproducing customer-reported issues, and routing defects to the appropriate internal teams.
You will build and lead a global Site Reliability Engineering team to define reliability strategies, establish service level objectives, and improve platform observability. The role involves driving operational efficiency through automation and partnering with engineering teams to ensure platform stability and disaster recovery readiness.
The Channel Account Executive is responsible for building and managing channel partner relationships to drive pipeline growth and meet sales goals. This includes developing business plans, recruiting new partners, and coordinating sales and marketing activities within the assigned region.
The Director of North America Partner and Field Marketing is responsible for the strategy, budget, and execution of partner and regional field marketing programs to drive pipeline and bookings. This role involves leading a team, managing strategic partner relationships, and overseeing major industry tradeshows and events.
The Tax Director will own the global tax provision, including ASC 740 reporting, and manage outsourced US federal and state income tax compliance. They will also support global tax planning, M&A initiatives, and international tax matters while driving process improvements and automation.
You will design and develop new RESTful APIs and backend microservices to expand the global messaging platform. Additionally, you will optimize platform performance and collaborate with the product team to ensure high-quality software delivery.
