The Remote Support Coordinator is responsible for the daily coordination and oversight of Remote Support services, ensuring individuals are safe and connected through remote technology systems. This role also involves supervising staff and ensuring compliance with Ohio DODD rules and LADD policies.
Remote Support Specialist Jobs (5,710)
Search = support
Customer Support Agent (English & Arabic) - Egypt (Remote) 60 APPLICANTS
Expatrio Global Services GmbH
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Full Time
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18 Weeks Ago
Expatrio Global Services GmbH
The agent will serve as the primary contact for international customers via email, live chat, and phone, ensuring excellent customer service delivery. Key tasks include document verification and supporting agents with ad-hoc responsibilities.
Team members will assist healthcare providers and patients by phone, addressing questions and requests, and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
The role involves assisting healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients by phone, addressing questions and requests, and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding rejected claims and prior authorizations.
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Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
The role involves assisting healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
Application Support and Implementation Specialist
LifeVoxel.AI
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Full Time
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18 Weeks Ago
LifeVoxel.AI
The specialist will deliver support and technical expertise to clients, involving configuration, implementation, training, and final installation testing, followed by Go-Live support. Duties include taking client calls, triaging and resolving issues, and escalating complex requests to senior resources or the R&D team.
The main objective is to support and guide justice-involved clients through processes related to release and adaptation to civilian life, starting from coding class enrollment up to one year post-release. Responsibilities include developing positive relationships, assessing needs, facilitating appropriate responses, and monitoring case progress.
The role involves being responsible for the installation, maintenance, and repair of company systems, providing on-site system support to customers. The engineer will act as the primary interface between Malvern Panalytical and customers, delivering the highest level of customer support.
The role involves analyzing complex customer inquiries, investigating solutions within the Mapbox stack, and providing clear, friendly responses. Additionally, engineers will collaborate with documentation and engineering teams to maintain accurate product information and track issues on public repositories.
Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing
Penn Entertainment
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Full Time
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18 Weeks Ago
Penn Entertainment
This role serves as the lead support resource for D365 Manufacturing modules, including Production Control and Shop Floor Control, providing Level 2 and Level 3 support for functional and technical issues. The individual will collaborate with users to gather requirements, configure solutions, manage escalations, and oversee system updates and deployments.
Lead ERP Support Analyst – Microsoft Dynamics 365 Finance
Penn Entertainment
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Full Time
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18 Weeks Ago
Penn Entertainment
This role serves as the primary lead support resource for Microsoft Dynamics 365 Finance modules, handling Level 2 and Level 3 support for functional and technical issues. The analyst will collaborate with users to gather requirements, configure solutions, manage updates via LCS and Azure DevOps, and mentor junior team members.
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Product Support Analyst I (Mon-Fri; 3 PM to 12 AM ET)
ClinClinicaLink
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Full Time
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18 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for resolution through support tickets. Responsibilities include managing tickets within established timeframes, owning issues from receipt to closure, and communicating urgent customer situations effectively.
The Senior Product Support Specialist will analyze and resolve escalated issues, focusing on critical and high-priority tickets, while providing exceptional Tier III technical assistance to internal and external users. Responsibilities also include documenting bugs, maintaining system reports, acting as a mentor for Tier II agents, and improving internal processes.
This role involves overseeing a team responsible for delivering exceptional technical and customer support to sponsors, site users, and study participants, including hiring, developing, and managing team members while ensuring adequate staffing and resources. Key duties include driving operational excellence by managing ticketing and escalations, establishing performance standards, leading continuous improvement, optimizing processes using AI, and ensuring product support readiness for new releases.
The specialist will troubleshoot, investigate, escalate, and own customer issues from start to finish, typically resolved via email, videos, or support documentation. They will support both high-profile eCommerce retailers and new eCommerce businesses in utilizing the technology effectively.
Data Analyst - Implementation Support (Contract) 1867 APPLICANTS
Energy Point Consulting
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Full Time
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18 Weeks Ago
Energy Point Consulting
This role involves executing structured data conversion, validation, and cleansing tasks for system implementation projects, preparing and transforming legacy data to ensure accuracy for system conversion. The analyst will support implementation efforts by following approved solution designs, maintaining strong documentation, and operating under the direction of a Senior Implementation Consultant.
Technical Support & Trainer – Geospatial – Southern California
Cansel
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Full Time
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18 Weeks Ago
Cansel
This customer-facing role involves providing advanced technical support for geospatial and surveying solutions across Southern California via various communication channels. The position is also responsible for conducting customer training sessions and developing instructional materials to ensure successful adoption of CSDS solutions.
Remote Support Itinerary Delivery Assistant 151 APPLICANTS
Triptasticadventures
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Full Time
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18 Weeks Ago
Triptasticadventures
The primary responsibilities involve supporting clients by organizing and coordinating customized service arrangements, including researching options, securing reservations, and maintaining professional communication via phone and email. This role also requires assisting with schedule updates, general inquiries, and keeping client documentation organized and current.
Remote Customer Support Consultant
Triptasticadventures
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Full Time
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18 Weeks Ago
Triptasticadventures
The primary duties involve supporting clients by organizing and coordinating customized service arrangements, including researching options, securing reservations, and maintaining accurate documentation. This role requires professional communication via phone and email to manage schedule adjustments and general service inquiries.
Vice President, Customer Success and Global Support Services
iXsystems DBA TrueNAS, Inc (“TrueNAS”)
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Full Time
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18 Weeks Ago
iXsystems DBA TrueNAS, Inc (“TrueNAS”)
This executive role leads and unifies global customer support, customer care, and professional services across the entire customer lifecycle, ensuring a high-quality customer experience while maintaining cost discipline. The VP acts as the senior escalation authority and is responsible for defining and executing a multi-year strategy for global operations, driving automation and efficiency.
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The Supervisor is pivotal in developing and managing a team of agents to achieve and surpass performance goals in productivity, quality, and customer satisfaction across various transaction types like inbound calls and chat. This role involves supporting frontline coworkers by handling escalations, consult calls, and providing direct team supervision.
The specialist will act as the primary point of contact for users needing assistance with decentralized solutions, focusing on first-line resolution and troubleshooting common blockchain issues like transaction failures and slippage settings. They will also guide users on checking transaction statuses, educate on security best practices, and manage account access and verification processes.
The Level 2 Support Specialist will manage the entire communication and coordination for technical escalations, ensuring adherence to SLAs and tracking progress from logging to resolution. This role involves independently handling critical incidents affecting software usability, providing structured communication to customers and internal teams, and supporting data migrations.
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