Virtual Medical & Administrative Assistant

The Opportunity

Ovatient is seeking a Virtual Medical & Administrative Assistant to serve as an essential member of our interdisciplinary care team.

You will play a critical role supporting both clinical operations and patient access services. This hybrid position combines traditional medical assistant responsibilities with administrative functions that ensure patients are properly registered, scheduled, and connected to the appropriate insurance coverage and care services. You will serve as a key point of coordination between patients, providers, and operational teams, helping deliver a seamless virtual care experience while maintaining the highest standards of accuracy, service, and patient satisfaction.

We are looking for someone with availability to work between 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM. 

About Ovatient – Virtual Care That Is Entirely Human

Ovatient is a virtual-first healthcare services company that puts people—not just patients—at the center of their health journeys. In partnership with leading health systems, we deliver connected care that is comprised of:

• Virtual primary care and urgent care
• Integrated behavioral health
• Deep operational and Epic integrations
• MyCare Anywhere™, Ovatient’s Epic-integrated digital patient engagement experience

Built on Epic, we’re creating not just another “digital front door” but a Digital Health Home™ with a virtual multispecialty practice that integrates seamlessly with our partners’ existing clinical and operational infrastructure.

We launched in 2023 with The MetroHealth System and MUSC Health and we’ve built something special that is setting the standard for virtual care. We’re now scaling a model that helps health systems expand access, improve experience, strengthen loyalty, and capture a larger share of care in their markets. We offer accessible, equitable and high-quality care to patients anytime and everywhere while augmenting a health system’s current clinical offerings and extending its brand in market

Medical Assistant Responsibilities

• Support the delivery of high-quality virtual care by assisting providers and care teams with patient coordination and follow-up activities
• Review patient documentation, medical records, referrals, and intake information to ensure completeness and accuracy
• Assist with technology support and patient onboarding for virtual visits
• Monitor patient communications and escalate clinical concerns appropriately
• Maintain accurate and timely documentation within the electronic medical record (EMR)
• Collaborate closely with providers, nurses, behavioral health clinicians, and operational teams

Administrative Responsibilities

• Monitor and work registration work queues to ensure timely patient registration and account creation
• Monitor and work the insurance-related work queues (DAR)
• Ensure insurance eligibility and payer information are accurately documented
• Correct coverage errors and coordinate resolution of insurance-related issues
• Input and maintain provider schedules in Epic with a high degree of accuracy
• Review time off requests from providers and adjust schedules as needed
• Deliver exceptional service through phone, video, and electronic communication channels
• Address patient inquiries with professionalism, empathy, and urgency
• Help patients navigate Ovatient services and connect them with appropriate resources

Requirements:

• Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license
• Possess a current national certification in medical assisting from an organization such as AAMA or NHA
• Minimum 5 years of clinical experience in primary care or urgent care.
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
• Strong proficiency in telemedicine and virtual care technologies.
• Exceptional communication, interpersonal, and problem-solving skills.
• Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service.
• A strong commitment to patient care, quality, and clinical excellence.
• Comfortable working independently in a fast-paced, dynamic environment.
• Flexibility to work varying shifts, including weekends and holidays, as needed.
• Minimum 2 years of experience using Epic
• Experience with patient registration, insurance verification, scheduling, and coverage management
• Extreme attention to detail

Preferred Qualifications

• Have at least 2 years in a patient-centered medical home (PCMH), supporting the delivery of integrated primary care and behavioral health services
• Experience with CMS Chronic Care Management, Remote Patient Monitoring and Remote Therapeutic guidelines, and documentation practice
• Expertise with the Epic electronic medical record
• Previous experience in supporting care management including knowledge of complex care management and care management principles
• State certification as a MA, NA or LPN
• Experience with Epic Template Management
• Knowledge of insurance eligibility, coverage verification, and registration best practices.
• Bilingual in Spanish and English

Remote (Work-At-Home) Requirements

• To ensure an ability to work effectively remotely (while at home), the following is required:
• A high-speed, reliable broadband internet connection
• Ovatient will provide computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and care team have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)

Why Join Us?

• Be part of a diverse, collaborative, and innovative team of healthcare professionals.
• Enjoy the flexibility of working remotely.
• Benefit from a competitive salary and comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• All necessary equipment to do your work (e.g., laptop, monitor, etc.)
• Employee Assistance Program
• Make a meaningful impact on the lives of patients by delivering accessible, high-quality care.
• Receive support for professional growth and development through ongoing education and training opportunities.

How to Apply:

If you're ready to join our mission-driven team and make a difference in the lives of patients, please submit your resume, a brief cover letter through the link provided. If you have any technical difficulties, you may reach out to careers@ovatient.com or via LinkedIn. We look forward to reviewing your application and discussing the opportunity to join our growing team!

Ovatient is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.