Customer Service Administrative Assistant

We are seeking a diligent and motivated individual to assist in entering cases into customer procurement sites to facilitate the collection of purchase orders. This role involves providing customer services related to sales, sales promotions, installations, and communications. You will ensure the maintenance of good customer relations and resolve customer claims and complaints fairly and effectively while adhering to consumer laws. Additionally, you will develop organization-wide initiatives to proactively inform and educate customers, as well as improvement plans in response to customer surveys.

• Enter cases into customer procurement sites to collect purchase orders.
• Provide excellent customer service in sales, promotions, installations, and communications.
• Maintain good customer relations and resolve claims and complaints in accordance with consumer laws.
• Develop initiatives to proactively inform and educate customers.
• Create improvement plans based on customer survey feedback.

• Order management
• Case management
• Customer support
• Sales support
• Minimum of 2 years experience

• Attention to detail
• Collaboration and teamwork
• Adaptability
• Experience with ERP systems
• Strong relationship-building skills
• Preferred 2-year degree
• Dedication and a proactive approach to staying busy

This is an 18-month remote contract opportunity with a reputable company, offering the chance to learn about new ERP systems. The position operates on Eastern Time and involves client-facing interactions and collaboration with business users. The role requires availability for mandatory work during the last three days of each month, with no PTO allowed during these days. The team consists of 8 contributors.

This is a Contract position based out of Tampa, FL.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.