The Virtual Care Medical Assistant will provide care coordination, patient education, and support for acute and chronic conditions through virtual consultations. They will also collaborate with an interdisciplinary team to manage patient referrals, documentation, and technology navigation to ensure high-quality care.
The Director will lead enterprise implementations from sales handoff through launch and stabilization while managing the post-launch customer journey to ensure value realization. They will also establish effective customer governance and align internal cross-functional teams to meet operational and performance goals.
The assistant will support clinical operations by coordinating patient care, managing medical records, and facilitating virtual visits. Additionally, they will handle administrative tasks such as insurance verification, provider scheduling, and patient registration within the Epic system.
This dual role involves providing virtual primary care to patients while serving as the Chief Medical Informatics Officer to lead clinical technology strategy. Responsibilities include optimizing the Epic platform, governing the adoption of AI, and designing clinical workflows for a virtual-first healthcare model.
Coordinate virtual care for acute and chronic conditions through patient intake, documentation, and interdisciplinary collaboration. Support patients with technology navigation and manage referral queues to ensure seamless care delivery.
