UX Research Intern

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a UX Research Intern to join Bask Health and gain practical experience researching how people interact with digital products.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a UX Research Intern, you'll work alongside experienced researchers, product designers, product managers, and engineers to help us better understand user needs, behaviors, and challenges.

This internship is designed for students, recent graduates, and aspiring researchers who want to develop hands-on skills in user research and usability evaluation.

You'll support research projects that investigate how users navigate our platform, complete important tasks, interpret information, and interact with different product features.

Your projects may involve merchant onboarding, administrative dashboards, patient questionnaires, account settings, product configuration, and other experiences across the platform.

You'll learn how research questions are developed, how appropriate research methods are selected, and how studies are planned and conducted.

You'll assist with preparing interview guides, usability testing scripts, participant instructions, and research materials.

You'll have opportunities to observe user interviews and moderated usability testing sessions, with increasing participation as your skills develop.

You'll learn how to take structured research notes, identify patterns in user behavior, and distinguish direct observations from interpretations.

You'll help organize research findings and contribute to summaries that explain what users experienced and where improvements may be needed.

You'll work with product designers to understand how research findings inform interface decisions and design iterations.

You'll also collaborate with product managers to learn how research supports product discovery, feature development, and prioritization.

You'll become familiar with research tools, participant recruitment processes, documentation practices, and the practical challenges of conducting research within a software company.

A key part of this internship will be learning how to conduct research responsibly, including asking unbiased questions, protecting participant information, and accurately representing findings.

Because Bask supports healthcare-related workflows, you'll also learn why privacy, consent, sensitive information, and appropriate research boundaries are especially important.

You'll receive guidance on research activities and opportunities to contribute to increasingly complex assignments as your knowledge grows.

We're looking for someone who is curious about human behavior, enjoys asking thoughtful questions, and is excited to develop practical UX research skills while working on real product challenges.

What You'll Do

• Support UX research projects across Bask Health's software platform.
• Assist with preparing research plans and study materials.
• Help develop user interview questions and discussion guides.
• Support the organization of usability testing sessions.
• Observe moderated user interviews and usability studies.
• Take structured notes during research sessions.
• Document participant feedback, behaviors, and challenges.
• Help prepare prototype testing materials.
• Assist with evaluating merchant onboarding experiences.
• Support research involving administrative dashboards and business management tools.
• Help investigate usability challenges in patient questionnaires.
• Assist with research on account settings and product configuration workflows.
• Learn how to conduct task-based usability evaluations.
• Support participant recruitment and scheduling through approved processes.
• Help organize research recordings, notes, and study documentation.
• Assist with identifying recurring themes in qualitative feedback.
• Support the analysis of usability findings.
• Help prepare research summaries and presentations.
• Collaborate with UX researchers to understand research methods and best practices.
• Work with product designers to understand how findings influence design decisions.
• Participate in product discussions and research review sessions.
• Help evaluate interface comprehension and navigation clarity.
• Learn how qualitative research can complement product analytics.
• Support accessibility and inclusive research practices.
• Follow research ethics, participant consent, and privacy procedures.
• Contribute to reusable research templates and documentation.
• Develop familiarity with research tools and collaboration platforms.
• Complete assigned research tasks with guidance and regular feedback.

Requirements

• Currently pursuing or recently completed studies in human-computer interaction, psychology, cognitive science, sociology, UX design, user research, or a related field, or equivalent independent learning and project experience.
• No prior professional UX research experience required.
• Interest in understanding user behavior and improving digital products.
• Familiarity with basic research principles through coursework, projects, or independent learning.
• Basic understanding of qualitative research methods.
• Interest in usability testing and user interviews.
• Ability to ask thoughtful, open-ended questions.
• Willingness to learn how to avoid leading or biased research questions.
• Ability to take clear, organized notes.
• Strong attention to detail and accuracy.
• Curiosity about how people interact with technology.
• Basic understanding of user-centered design.
• Familiarity with digital products and web applications.
• Willingness to learn research tools and methodologies.
• Interest in research ethics and participant privacy.
• Strong written and verbal communication skills.
• Ability to summarize observations clearly.
• Good organizational and time-management skills.
• Willingness to receive feedback and improve research practices.
• Ability to collaborate with researchers, designers, product managers, and engineers.
• Comfortable asking questions and seeking guidance.
• Ability to manage assigned tasks and meet deadlines.
• Interest in accessibility and inclusive design.
• Ability to work independently on clearly defined assignments.
• Enthusiasm for developing a career in UX research.

Nice to Have

• Previous academic or internship experience involving user research.
• Coursework in research methods, psychology, statistics, or human-computer interaction.
• Experience conducting interviews for academic projects.
• Familiarity with usability testing methods.
• Experience observing participants interacting with digital products.
• Familiarity with tools such as UserTesting, Maze, Dovetail, or comparable research platforms.
• Experience evaluating Figma prototypes.
• Understanding of information architecture and navigation testing.
• Familiarity with survey design.
• Basic understanding of quantitative research methods.
• Experience organizing or coding qualitative research data.
• Interest in healthcare technology or telehealth products.
• Familiarity with patient-facing digital experiences.
• Interest in SaaS platforms or business software.
• Familiarity with e-commerce or direct-to-consumer products.
• Experience working on collaborative design or research projects.
• Understanding of accessibility and inclusive research principles.
• Basic familiarity with product analytics.
• Experience using AI-assisted research tools with appropriate review and privacy safeguards.
• Participation in academic research, design clubs, hackathons, or independent research projects.