Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Territory Account Executive – Commercial/Mid-Market

Position Overview

Genesys is seeking a results-driven Territory Account Executive to join our Commercial/Mid-Market sales organization. This role is primarily focused on new business development — identifying, pursuing, and closing new logo opportunities within an assigned territory — while also managing a portfolio of existing accounts to support renewal and expansion revenue.

The ideal candidate is a disciplined sales professional with a demonstrated ability to build pipeline, manage complex sales cycles, and consistently meet or exceed quota in a competitive, fast-paced market.

Key Responsibilities

• Identify, qualify, and develop new logo opportunities through strategic outbound prospecting and territory planning
• Execute the full sales cycle for new business, from initial outreach through contract close
• Manage and grow an existing book of business, including contract renewals, upsell, and cross-sell opportunities
• Develop and maintain accurate sales forecasts and pipeline reporting
• Build and execute territory and account plans aligned with company revenue targets
• Maintain a current, accurate database of customer and prospect contacts
• Collaborate with Channel Partners to identify and execute joint go-to-market opportunities
• Partner with internal technical and solutions teams to develop and deliver client presentations
• Work independently on assignments with direct impact on team performance, applying sound judgment and established sales methodologies
• Contribute to peer collaboration and provide guidance to entry-level team members as needed

Qualifications

• 3–4 years of experience in a Sales Development or Account Executive role, with demonstrated success in new business acquisition
• Proven track record of pipeline generation and quota attainment
• Experience managing opportunities with average deal sizes of $50K–$150K ACV
• Demonstrated ability to maintain pipeline coverage of 3–4x annual quota
• Experience developing and executing outbound prospecting strategies
• Strong sales forecasting accuracy and funnel management skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Bachelor's degree (BS/BA) or equivalent relevant work experience
• Fluency in French is considered a strong asset

Why Genesys

Genesys is a recognized Magic Quadrant leader with a strong focus on AI-driven innovation. In this role, you will:

• Own a defined territory with autonomy to build and execute your own sales strategy
• Partner with industry-leading technical experts to develop compelling client solutions
• Engage directly with customer executives, stakeholders, and key influencers
• Work alongside Channel Partners on joint business development initiatives
• Access ongoing professional development and career growth opportunities

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• Telehealth coverage
• Flexible work schedules and remote work options
• Professional development and career advancement programs
• Open time off policy

Additional benefits information is available at mygenesysbenefits.com

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.