The Technical Support Engineer will handle inbound customer calls and resolve software-related issues for the Unity suite. They are responsible for documenting all interactions in Salesforce and managing cases through to successful resolution.
The Technical Support Engineer will ensure the availability and optimal performance of system and network services through proactive monitoring and troubleshooting. They are responsible for managing infrastructure, resolving tickets within SLAs, and developing technical documentation to support platform reliability.
Ensure the availability and optimal performance of network services while managing and monitoring infrastructure. Diagnose and troubleshoot network issues, manage IP addresses, and provide technical support for wireless and 4G/5G technologies.
Develop and execute a national go-to-market strategy for Cisco-aligned Security, Data Center, and AI services. Manage the full sales cycle, including prospecting, solution positioning, commercial negotiation, and contract closure.
Design and govern an enterprise-scale MCP server ecosystem to connect LLMs with critical business systems like SAP and Salesforce. Build production-grade servers and define tool schemas and orchestration patterns for AI virtual employees.
Lead electrical engineering programs for industrial facilities and data centers, overseeing everything from planning and design review to delivery and commissioning. Coordinate with power companies, design firms, and contractors to ensure technical requirements and schedules are met.
Lead and manage large-scale civil engineering and infrastructure projects from design through to construction. Coordinate with general contractors, design firms, and government agencies to ensure high standards of quality, cost, delivery, and safety.
