Technical Account Manager (remote East Coast, US)

Spacelift is the infrastructure orchestration platform built for the modern software era, managing the full lifecycle for both traditional IaC and AI-accelerated infrastructure. It integrates with Terraform, OpenTofu, CloudFormation, Pulumi, and Ansible in a single governed workflow so you deliver secure, compliant infrastructure at scale. Developer self-service, Golden Paths with guardrails, an OPA policy engine, and drift detection accelerate developer velocity while maintaining control. Spacelift Intelligence adds AI-powered provisioning and diagnostics across traditional and AI-driven workflows.

Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3M in funding over four rounds from top venture capital firms including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture partners and Five Elms Capital.

As a Solutions Engineer, you'll be at the forefront of our customer interactions, understanding their unique business and technical needs. You'll leverage your deep technical expertise to develop and deliver compelling content, including presentations, demonstrations, workshops, and proofs-of-concept.

As a trusted technical advisor, you'll guide our customers in leveraging our cutting-edge product and adjacent technologies, including Infrastructure as Code, CI/CD, DevOps, VCS, and Cloud providers. Staying up-to-date on industry trends and emerging technologies is crucial, as you'll collaborate closely with our Product team to translate customer requirements into innovative solutions and new product features.

Your passion for continuous learning and your ability to thrive in a fast-paced environment will make you an invaluable team member. With opportunities to engage with prospects and customers at conferences, you'll have the chance to showcase your expertise and build strong relationships.

If you're ready to combine your technical prowess with your interpersonal skills to make a lasting impact, apply now and join us as our first Technical Account Manager!

About the Role

The Technical Account Manager (TAM) is a senior post-sales role embedded within Spacelift's Strategic segment. You will work alongside a Strategic CSM and Account Executive to drive deep technical adoption, reduce integration risk, and help customers extract measurable business value from Spacelift's Infrastructure as Code platform. This is a high-visibility role with direct access to executive stakeholders and engineering leadership at some of Spacelift's most complex enterprise accounts.

What You'll Do

• Partner with the Strategic CSM and AE to own the technical relationship for a book of high-ARR strategic accounts

• Map customer business objectives to Spacelift product capabilities, and define clear, measurable adoption milestones

• Proactively assess integration complexity and operational maturity to surface risk early and build mitigation plans that prevent churn

• Lead technical discovery, architecture reviews, and health checks to ensure customers are getting full value from their investment

• Design and deliver visually compelling business value reports and technical roadmaps for both engineering teams and executive leadership

• Drive stakeholder alignment across customer organisations, translating technical requirements into business outcomes

• Serve as the customer's internal advocate, working cross-functionally with Spacelift Product, Engineering, and Support to resolve escalations and influence the roadmap

What We're Looking For

• 8+ years in a customer-facing technical role such as Sales Engineer, Solutions Architect, DevOps Consultant, or Customer Success Architect

• Familiarity with CI/CD platforms and GitOps workflows

• In-depth, hands-on knowledge of Infrastructure as Code (IaC), including tools such as Terraform, OpenTofu, Pulumi, or Ansible

• Recognised certifications or demonstrated expertise in major cloud platforms (AWS, Azure, GCP) and developer platforms such as GitHub or GitLab

• Experience supporting high-ARR enterprise accounts in regulated or complex industries, particularly banking and financial services, healthcare, or large-scale technology companies

• Track record of presenting technical architecture and business value content to both engineering practitioners and C-suite decision-makers

• Strong ability to understand and document business requirements, navigate stakeholder dynamics, and build consensus across large organisations

• Comfortable operating in a fast-moving startup environment where processes are still being built

Nice to Have

• Experience with policy-as-code frameworks (OPA, Sentinel) or configuration management at scale

• Background in platform engineering, SRE, or DevSecOps

• Prior experience in a TAM or Customer Success Architect role at a high-growth B2B SaaS company

What Success Looks Like

• Customers in your book achieve their defined adoption milestones on schedule

• Churn risk is identified and escalated early, with documented mitigation plans in place

• Stakeholders at all levels trust you as a knowledgeable, reliable partner

• Your accounts show measurable ROI from their Spacelift investment within 9 months

• You contribute customer insights that directly influence Spacelift's product direction

Hiring Process

• 30 minutes with our Talent Acquisition Manager

• 45 minutes introductory video call with Chris Darmofal, Head of Solutions Engineering

• Take-home exercise

• Technical interview with Jubran Nassar, Solutions Engineering Tech Lead, along with another Peer SE or CS

• Final Interview with John Henry, VP of Sales

• Reference check

Why Spacelift?

• Innovative Culture: Join a team shaping cloud infrastructure management’s future.

• Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.

• Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.

• Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.

What we offer

• Competitive salary and equity package.

• Medical, dental and vision plans for employees and any dependents.

• 401k Pension Plan.

• 26 days of paid time off annually + local bank holidays.

• Flexible working hours and a healthy 40-hour workweek.

• Work from anywhere in the West Coast! We are a full-remote company.

• Awesome monthly allowance for benefits.

• Company offsites.

• Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Our values

• We build for CUSTOMERS

• We RESPECT each other

• We take OWNERSHIP seriously

• We succeed through COLLABORATION

• We embrace SPARK & WONDER

More here: https://spacelift.io/careers

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!