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Estimated Hiring Range:

Bonus Target:

Priority will be given to candidates residing in Oregon and Southwest Washington.

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

Learning Experience Design & Facilitation

• Design and deliver learning solutions (eLearning, microlearning, job aids, instructor-led training, etc.) with manager guidance using instructional design and adult learning principles to drive business goals, employee growth, and compliance.
• Consult with subject matter experts and People & Culture Partners to ensure courses align with mission, values, competencies and strategy supporting equity, diversity, inclusion, and sense of belonging in the organization.
• Facilitate learning system onboarding and other training systems for internal training teams.
• Contribute to intake processes and needs analysis.
• Utilize design standards, frameworks and reusable templates, and provide feedback for improvement.

Learning & Talent Technology

• Administer daily Workday Learning operations, including course setup, enrollments, reporting, tracking, improvements, and escalated user support needs; partner across stakeholder teams as needed.
• Partner with the Workday team on release testing, feature adoption, and system configuration needs.
• Support external learning vendor usage.
• Use appropriate technology for efficient design and communication processes, and to support work.

Program & Project Management

• Administer and continuously improve the new employee onboarding program, including delivery, presenter coordination, and communications.
• Support skills and career development programs and processes in Workday.
• Coordinate cohort-based programs, including logistics, communications, enrollment, and tracking.
• Support change management efforts through communications, training, and reinforcement for launches and system changes.

Measurement & Improvement

• Ensure required and effective learning documentation, course inventory, course governance, monitoring, and reporting.
• Monitor participation, evaluation, and feedback data; produce standard and ad hoc reports; develop and recommend improvements.
• Design simple pre- and post-assessments and feedback instruments with manager guidance.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 2 years’ experience in learning and development, learning operations and LMS, instructional design, or organizational development or 2 years’ HR experience with transferrable skills and abilities

Preferred

• Coursework or certification in learning or organizational development, business, or related field
• Workday Learning experience
• Health plan or healthcare experience

Knowledge, Skills and Abilities Required

Knowledge

• Understanding of or ability to quickly learn adult learning principles and instructional design methods and integration of accessible and inclusive design
• Foundational understanding of change principles

Skills and Abilities

• Skilled in LMS usage (Workday Learning preferred) and eLearning authoring tools such as Articulate 360, Captivate, etc. or ability to quickly learn new technologies
• Skilled in using ADDIE, SAM or similar adult learning instructional design helpful
• Proficient with Word, Excel, PowerPoint, and similar software
• Clear writing, presenting, communication, and facilitation skills
• Basic data analysis and reporting skills
• Excellent customer service and relationship building skills
• Strong collaboration and prioritization skills
• Able to work well under pressure in a complex and rapidly changing environment
• Ability to use good judgment, personal initiative, and discretion to perform a variety of tasks with particular attention to detail
• Ability to support and comply with organizational policies, procedures and guidelines
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to hear, speak clearly and perform repetitive finger and wrist movement for at least 3-6 hours/day

Working Conditions

Work Environment(s):        ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☒ No                          ☐ Telephonic        ☐ In Person

Hazards:  May include, but not limited, to physical and ergonomic hazards

Equipment:  General office equipment

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.