Talent Acquisition and Employee Engagement

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

The Opportunity: Reporting directly to the Director, People and Talent, the Talent Acquisition & Employee Experience Specialist will be responsible for the recruitment and hiring process, ensuring an excellent employee and candidate experience. In addition, this position will be responsible for programming company-wide to promote a fun and engaging employee experience.

What You’ll be Doing:

• Talent Acquisition and Attraction: This role will be responsible for full-cycle recruiting across technical and non-technical roles in the US and internationally. That includes partnering with hiring managers on intakes and job descriptions, candidate screening, and interview scheduling (to include interviews, debriefs, candidate travel and offers). The position will also administer our ATS, Kula, to include job postings, candidate qualification and assessment, surveys, candidate records, and hiring manager training. In addition, you will lead the interview process by proactively communicating with candidates and ensuring an excellent candidate experience, from first contact through 30/60/90-day new hire check-ins.

• Candidate Sourcing: This role will be responsible for sourcing candidates for our open positions by identifying talent in the marketplace through targeted outreach.

• Compliance: This role will be responsible for pre-employment compliance, including domestic and international background checks through Checkr, virtual I-9 verification, work authorization screening, and accurate, confidential employee file documentation.

• Administration of HR Programs: This role will administer our employee recognition and referral programs, birthday and work anniversary celebrations, and gifting for employee life events such as births and bereavement. This includes partnering with Marketing and vendors to launch and grow our recognition program.

• Employee Experience: This role will be responsible for the ideation, planning, and coordination of company events and holiday and DEI celebrations, including building the annual engagement calendar and budget. You will run our monthly Employee Experience Committee (EXC) meetings and partner with our affinity groups to foster an environment of trust, collaboration, and inclusion. This role will also own our quarterly pulse survey, from launch through analysis to building results presentations for leadership, and will prepare and co-host our bi-weekly Team Day (All Hands) meetings.

• Employment Brand: This role will be responsible for creating culture-driven social media content for our “Life at Syncro” Instagram account and supporting culture moments on LinkedIn.

• General Administrative: This role will be responsible for general administrative tasks within the People Team, to include responding to employment verifications, co-hosting new hire orientation, supporting onboarding and offboarding, and managing People Team expenses in Ramp.

• Performs other duties and projects as assigned.

What We are Looking For: 

• Bachelor’s degree preferred (Human Resources, Business Administration, or related field preferred)

• 3-5 years of general recruiting experience

• 1+ year of experience with HR engagement programming

• Excellent verbal and written communication skills, to include comfort with public speaking. 

• Excellent interpersonal skills, with an approachable and positive demeanor.

• Excellent organizational skills and a well-tuned attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Proven ability to maintain confidentiality in all employment matters and a strong sense of integrity in execution of day-to-day tasks.

• Strong ability to prioritize tasks and remain organized.

• Process-oriented and able to suggest, design, and implement process 

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them

• Innovate with Agility: Adapt, experiment and take risks

• Deliver Results: Operate with urgency, focus and accountability

• Collaborate Openly: Inclusivity of people, ideas and information

• Operate with Integrity: Do the right thing through transparency and fairness

• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $70,000 - $80,000

• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.

• Equity Appreciation Program: Syncro offers an equity program that everyone participates in

• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.

• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.

• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.

• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR

• Hiring Manager Interview

• Chief People Officer Interview

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so.  To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com

• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm

• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/

• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.