Swedish Team Trainer for big domestic appliance brand - Athens

Reference: FOAT

About Athens:

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Sweden, you will also find great satisfaction in being able to visit the many beautiful islands, and exploring a whole lot of majestic mountains with sea views - and of course enjoy the low tax rate and warm climate. And on top of that you will be able to add valuable work experience to your CV!

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer:

• Performance bonuses
• Relocation package (flight, airport pickup)
• Accomodation for 4 weeks
• Option to work from home anywhere in Greece
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Great work/life balance with weekends off and no night shifts
• Health insurance
  
• Assistance with hiring documents and paperwork
• Thursday fruits and detox day (office based), communication on social topics, communication for all workers
• Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
• Discount cards

About the Company:

The client is a large BPO outsourcing company. As one of the largest global providers of customer experience products and solutions, they empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Since they are expanding rapidly, they are now looking for customer advisors to join their team!

The job:

Working as a Team Trainer means that you will be responsible for the training of newcomers, making sure they will deliver superb customer support, and that they get the needed knowledge to resolve issues. Furthermore, you will be in charge of ongoing training of employees in order to improve performance and keeping the team up to date on product and brand informations. You will have a lot of interaction with the team and therefore it is important that you are an empathic, organised, and outgoing individual, who can motivate the employees. 

Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.

Your daily work will include tasks like these:

• Prepare/create educational material for training purposes, making sure it is always up to date
• Conduct well-prepared training sessions for new customer support agents
• Identify skill gaps and include training on these topics to make sure the employees get the knowledge they need
• Motivate the team members to ensure a positive, efficient, and successful team
• Give accurate, valid, and complete information by using the proper procedures

Your qualifications:

💭 You speak and write Swedish and English fluently (C1).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn as well as teach. You possess a lot of patience and empathy.

🥇 Strong communication skills and you have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!