Staffing Account Manager

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a dynamic, results-driven Staffing Account Manager to join our growing team. In this role, you will drive staffing placements for assigned accounts — matching qualified talent to client roles, overseeing delivery quality, and serving as the single point of contact for employees once placed. You'll work closely with recruiting teams to ensure fast, accurate fulfillment while managing the day-to-day needs of your placed workforce. This position will be Full-time and remote.

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

What You’ll Do

• Partner with recruiters to drive timely, accurate delivery of qualified candidates against open requisitions

• Provide detailed job specifications and feedback on candidate submissions to keep delivery aligned with client requirements

• Coordinate interviews, onboarding activities, and orientation for new employees

• Monitor the success of placements and proactively resolve issues to keep fulfillment on track

• Maintain oversight of client project updates, engage with existing employees, and provide staffing recommendations based on observations and insights

• Serve as the single point of contact for placed employees throughout their assignment.

• Monitor employee compliance with mandated training/certifications

• Initiate and follow up on timesheets and expenses

• Serve as the point of contact for assigned accounts, managing day-to-day communication and responsiveness

• Work as a liaison between multiple internal teams (HR, Finance, and Talent Acquisition) to keep placements and account operations running smoothly

• Support both newly awarded work and long-standing accounts with equal focus

• Identify opportunities for additional staffing support within existing accounts and share insights with the Business Development team

• Support proposals and pitches with staffing and workforce solutions expertise as needed.

• Support contract renewal processes to ensure continued service

• Stay informed on staffing trends, market dynamics, and competitor activity to inform placement strategy

What You'll Need

Required:

• Bachelor's degree in Business, Human Resources, or related field, or equivalent professional experience

• 3+ years of experience in staffing, recruiting, or account/program management, preferably in a competitive/high-volume environment

• Strong organizational skills with the ability to manage multiple accounts, placements, and priorities simultaneously

• Working knowledge of employment compliance requirements (timesheets, certifications, onboarding documentation)

• Proficiency with ATS/CRM systems and Microsoft Office (Excel for tracking placements and compliance)

• Excellent communication skills to serve effectively as a liaison across HR, Finance, and Talent Acquisition

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.