Sr. Account Manager

CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. This is an exciting opportunity for an experienced Senior Account Manager to join a growing and scaling organization where your contributions will have a direct impact on the success of the business. You’ll join an engaged, collaborative team of professionals and a values-driven culture that rewards initiative, accountability, and results.   CloudFirst offers a comprehensive health benefits package, including a 4% 401(k) company match with immediate vesting and a Flexible Time Off (FTO) program.  THIS IS A REMOTE POSITION.

Position Summary: 

The Sr. Account Manager (Sr. AM) owns CloudFirst's relationships with a portfolio of approximately 50-75 strategic accounts. The Sr. AM is accountable for two separate targets: maintaining 100% net revenue retention (NRR) across the portfolio, and adding $5,000 in net new monthly recurring revenue (MRR) each month on top of that through upsell, cross sell, account expansion, deeper account penetration, referrals, and partner opportunities.

This is a consultative, relationship-led role. The Sr. AM learns each customer's business and infrastructure well enough to anticipate what they will need next, and brings in Solution Architecture, Service Delivery, and partner resources to deliver it.

Key Responsibilities:

Strategic account ownership

• Serve as the primary relationship owner and escalation point for each account in the portfolio
• Maintain a written plan for each account covering business objectives, current services, decision makers, renewal dates, risks, and growth opportunities, reviewed at least quarterly
• Build relationships at every level of each account, including executive sponsors such as the CIO and CFO, so no account depends on a single contact
• Lead quarterly business reviews (QBRs) covering service performance, account health, and upcoming needs, tied to the customer's business goals
• Manage renewals well ahead of expiration, from terms through signature, and use each renewal to review service fit and introduce additional services

Retention and account health

Growth and expansion

Compensation & Work Schedule:

Education & Experience:

Required Skills & Competencies:

Alignment with CloudFirst Values:

At CloudFirst, how we work is just as important as what we deliver. Team members are expected to align their approach to work with CloudFirst’s core values, including:

Customer Focus: We are customer-centric in everything we do. Placing our clients at the heart of every decision.

Will-Do Attitude: We embody a Will-Do Attitude. Approaching every challenge as an opportunity to show value to our clients.

Collaboration: Collaboration defines how we work. We are team players committed to working together with responsiveness, support, and a shared purpose.

Equal Employment Opportunity Statement:

CloudFirst is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.