Specialist, Payroll & Benefits

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies. 

Our Core Values: 

Focus on Customers

Think Big

Do the Right Thing

Create Connections

We are looking for a talented and proactive Global Payroll and Benefits Specialist who will oversee all aspects of payroll, benefits, wellness programs, leave management, reporting, and compliance on a global scale. The ideal candidate will have extensive experience in managing payroll and benefits administration across multiple countries, ensuring compliance with local regulations while aligning with company policies and best practices. Additionally, they will be responsible for promoting employee wellness initiatives and providing HR process and policy support and guidance to managers and employees worldwide. This position will report to the CHRO.

Responsibilities

• Plan and process all activities relating to the administration and maintenance of payroll and employee benefits programs.
• Ensure accurate and proper payment of wages and salaries by preparing and processing salaries and reported hours worked in HRIS, correctly utilizing paid leave, and holiday pay, correctly accruing compensatory time and correctly computing overtime if appropriate.
• Ensure organization is properly set up to submit employment tax report and payments to various states for current and new geographies.
• Administer benefits programs, including conducting analyses and serving as primary contact with providers (including group health and life), workers’ compensation and retirement (403(b)) plans.
• Develop and implement wellness programs and initiatives to promote employee health, well-being, and work-life balance across all locations.
• Be the liaison between the auditors, retirement plan administrator and organization during the 403(b) audit.
• Improve internal operating procedures and controls for the administering and managing benefits & payroll. Maintain SOP and vendor procedural documents.
• Effectively plan and direct the implementation and administration of all benefit plans including annual open enrollment.
• Responsible for all ACA reporting and keeps abreast of regulatory changes affecting benefit plans and ensures company benefit plans and practices follow external regulatory requirements.
• Prepare an annual budget for total rewards and manage expenditures related to benefit programs.
• Develops appropriate communication and educational programs using various media to keep staff informed and updated on our organization benefit programs. 
• Tracks, measures, and reports people compliance: I9, legal administration and accounting, workers compensation. 

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or HR certification (e.g., SHRM-SCP, SPHR) preferred.
• Minimum of 3 years of progressive HR experience, with at least 2 years of experience in global payroll and benefits administration.
• Strong understanding of global payroll processes, tax regulations, and compliance requirements across multiple countries.
• Experience implementing and managing global benefits programs, including health insurance, retirement plans, and other employee benefits.
• Proven track record of developing and implementing successful wellness programs and initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
• Strong analytical and problem-solving skills, with a keen attention to detail and accuracy.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in HRIS systems and Microsoft Office Suite.