Services Manager, General Ledger

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the opportunity

The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include project staffing, customer relationship management, and people management. In addition, the Manager contributes to the development of the General Ledger practice and may participate in the sales cycle to determine scope and effort and set expectations for project delivery.

What you’ll get to do

Achieve and Exceed Implementation Targets

• Ensure team targets are met
• Manage a group of employees and to ensure the on-time delivery of their projects that are primarily in North America
• Support the sales cycle through scoping and approval of solutions

Increase the Value of the Dayforce Application for Customers

• Collaborate with Dayforce partners and provide Ceridian sponsorship and governance on partner-led implementations
• Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology.

Ensure High Customer Satisfaction and Referenceability

• Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce tools, techniques, and methodology
• Manage customer relationships and provide team oversight through Dayforce implementations
• Support project staffing and resource management
• Motivate teams to document solutions and contribute to internal knowledge share
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Participate in the company’s internal, departmental, and cross-departmental initiatives

Increase Engagement and Capabilities of Team Resources

• Manage and support a team of experienced resources to execute effectively and fulfill practice objectives
• Leverage shared implementation services and subject matter experts to augment team core skills
• Provide coaching and mentoring to improve performance and drive career development
• Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
• Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

Skills and experience we value

• Bachelor’s degree or equivalent experience
• Strong knowledge of accounting principles an asset
• Experience in human capital management applications consulting preferred
• 5+ years in Consultant role with Dayforce an asset
• Strong background in leading software implementation projects
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management
• Mastery in Microsoft Office products
• Consulting and management experience in a SaaS / Cloud computing environment
• Ability to effectively implement Dayforce modules an asset
• Ability to sell the value of Dayforce General Ledger Implementation methodology
• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to provide direction to multiple projects and manage competing priorities
• Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques
• Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match). Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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