Service Delivery Logistics Manager

Grow Your Career with GTT!

Join GTT to be part of a global mission to simply and securely connect people and data through innovative, AI-driven solutions. We empower curious, adaptive professionals to take ownership of their work, offering a culture where your ideas have a visible, real-world reach. If you are energized by complex challenges and a supportive team that lifts each other up, GTT is the place to build a rewarding career.

Drive seamless global service delivery by building a high-performing, responsive logistics and supply chain operation.

Join a dynamic Supply Chain and Logistics function where you will play a central role in enabling service delivery teams to meet customer commitments with confidence. You will lead the coordination of suppliers, processes, and distribution capabilities to ensure hardware and software are delivered efficiently across multiple regions. This role combines operational oversight with strategic vendor management, helping to create a reliable and scalable supply chain that underpins exceptional client outcomes.

About the Role

As Service Delivery Logistics Manager, you will oversee the day-to-day execution of logistics operations supporting global service delivery and assurance teams. You will ensure the effective sourcing and distribution of CPE and UCPE solutions, maintain strong relationships with OEM vendors, and align regional demand with supply planning. You will also play a key role in driving cost efficiency, ensuring governance, and supporting client-facing teams with accurate updates and reliable delivery timelines.

Key Responsibilities

• Manage end-to-end logistics operations for the distribution of CPE and UCPE across multiple countries
• Develop and track vendor performance metrics to ensure service, cost, and quality targets are consistently achieved
• Build and maintain strong supplier relationships, ensuring contract compliance and resolving performance issues
• Create, progress, and manage Purchase Orders through Oracle, ensuring accuracy and timeliness
• Oversee relationships with OEMs including Fortinet, Palo Alto, and Aruba to optimise supply outcomes
• Collaborate with internal stakeholders across Supply Chain, Logistics, and Service Delivery to align priorities
• Identify potential risks to supply continuity and implement mitigation strategies to maintain service levels
• Drive cost control initiatives through vendor optimisation and strategic sourcing approaches
• Ensure adherence to procurement policies, governance frameworks, and regional compliance requirements
• Provide regular reporting and insights on demand planning, sourcing, and vendor performance
• Support client-facing teams with timely updates and key data to enable smooth order progression

What We’re Looking For

Essential experience:

• Understanding of global telecoms and managed service environments and technology, specifically the basics on what UCPE, CPE and licences are, and how they relate to GTT solutions and service offering.
• Project management or coordination type experience, showing achieved outcomes against business requirement.
• Experience in procurement, supply chain, or logistics within a regional or multi-country environment would be useful.
• Proven capability in vendor management.
• Strong stakeholder management across cross-functional operational teams.
• Experience managing supplier performance and driving accountability.
• Ability to analyse demand and supply data to inform planning decisions.
• Knowledge of procurement processes, contract management, and supplier governance.
• Experience in Telecommunications, Technology, or complex B2B services environments

Hours/Travel/Shift:

Normal Office Hours. Remote with flexibility to travel as and when required for customer/team meetings.

Why Join GTT?

At GTT, you’ll join a global, collaborative culture built around ownership, customer focus and continuous learning.

• Adaptive mindset: We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.
• Collective impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot. 
• Customer ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge. 

You’ll have the opportunity to make a visible impact, grow your career and help shape how GTT delivers value to enterprise customers worldwide.

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