Manager, Service Delivery
Lead and develop a team of project managers responsible for the implementation and activation of managed services. Coordinate cross-functional resources to ensure projects meet milestones, SLAs, and customer expectations.
GTT
Remote Job Openings at GTT (15)
Director, Service Delivery
Lead and develop a high-performing Service Delivery organization to ensure exceptional customer outcomes across a complex global technology portfolio. Drive operational excellence, automation initiatives, and strategic delivery models to improve efficiency and customer satisfaction.
Customer Success Associate
The Customer Success Associate acts as the primary point of contact for Silver and SMB customers to handle billing, renewals, and administrative queries. They support Customer Success Managers by maintaining accurate data in company systems and assisting with reporting and dispute resolution.
Technical Manager
The Technical Manager will own the technical integrity of customer solutions and act as a primary technical interface for GTT Enterprise customers. Responsibilities include managing the solution lifecycle, assessing technical risks, and ensuring service delivery aligns with ITIL-based service management structures.
Technical Manager
The Technical Manager will own the technical lifecycle of customer solutions and act as the primary technical point of contact. They are responsible for translating business requirements into scalable solutions while leading risk assessments and service reviews.
Technical Design Authority
The Technical Design Authority is responsible for the network design and deployment of multi-platform solutions for managed service clients. They act as the technical lead during project planning and implementation, interfacing directly with clients and internal stakeholders.
Systems Engineer
The Systems Engineer will manage, monitor, and maintain Windows and Linux infrastructure environments to ensure high availability and operational efficiency. They will also troubleshoot complex technical issues, implement security controls, and collaborate with internal teams and vendors to support system evolution.
Account Director
The Account Director will manage and grow strategic enterprise customer relationships by driving the adoption of cloud networking and security solutions. They are responsible for developing long-term account strategies, maintaining accurate sales pipelines, and collaborating with cross-functional teams to deliver commercial outcomes.
Network Provisioning Engineer
The Network Provisioning Engineer is responsible for designing, configuring, and activating complex IP, SD-WAN, and security services for global clients. They will collaborate with cross-functional teams to ensure seamless service delivery and provide technical support during the activation process.
Delivery Manager
The Delivery Manager will own and manage the end-to-end delivery of complex customer solutions by coordinating internal teams and external partners. They are responsible for maintaining project quality, budgets, and timelines while serving as the primary point of contact for all project deliverables.
Network Provisioning Engineer
The Network Provisioning Engineer is responsible for designing network solutions, assigning physical services, and updating internal inventory records. They also coordinate with technicians and clients to facilitate service turn-ups, testing, and documentation.
Account Director
The Account Director will manage and grow strategic enterprise customer relationships by driving the adoption of cloud networking and secure connectivity solutions. They are responsible for developing long-term account strategies, identifying cross-sell opportunities, and leading executive-level business reviews.
Reporting and Data Analyst (Maternity cover)
The role involves gathering business requirements to develop impactful reports and data visualizations across various departments. The analyst will support operational decision-making and drive process improvements through automation.
Channel Sales Director
Develop and execute channel partner business plans to drive revenue growth through a collaborative co-sell model with Enterprise Sales. Recruit, onboard, and enable strategic partners while monitoring pipeline performance and market trends.
Enterprise Account Manager
The Enterprise Solutions Account Manager is responsible for prospecting new enterprise business and managing existing accounts to drive revenue growth. They will collaborate with cross-functional teams to deliver global networking and security solutions while building strong relationships with C-level executives.