Senior Manager, Account Management International

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Manager, Account Management International is responsible for leading a team of Renewal Managers focused on retaining and growing recurring revenue across an assigned segment or region. This is a high-impact leadership role that combines people management, operational excellence, and commercial strategy to drive strong renewal outcomes, minimize attrition, and strengthen long-term customer partnerships. The ideal candidate is an experienced sales or customer revenue leader with a strong understanding of SaaS renewals, subscription contracting, and customer lifecycle management. They are skilled at developing high-performing teams, driving forecast accuracy, improving renewal processes, and partnering cross-functionally to resolve risk and unlock growth opportunities. This leader will play a key role in scaling the renewal function, coaching talent, and ensuring the team delivers strong financial performance while maintaining a customer-centric approach.

This position is a people manager role reporting to the Senior Manager, Account Management International.

Responsibility

• Lead, coach, and develop a team of Renewal Managers responsible for executing renewals across an assigned territory, segment, or region

• Drive team performance against key financial metrics, including gross retention, net retention, churn, and forecast accuracy

• Build a high-performing, accountable, and customer-focused team culture

• Inspect renewal pipeline health and maintain visibility into risks, opportunities, and business trends across the team's portfolio

• Partner with Renewal Managers on high-priority, strategic, or complex renewals to improve customer and commercial outcomes

• Establish clear operating rhythms for pipeline inspection, forecast reviews, deal strategy, and performance management

• Collaborate cross-functionally with Sales, Customer Success, Pricing, Legal, Revenue Operations, Finance, and Product Management to resolve renewal risk and improve execution

• Identify patterns in churn, contraction, and expansion to inform proactive strategies and improve retention outcomes

• Drive adoption of best practices across opportunity management, Salesforce hygiene, quoting, forecasting, and renewal workflows

• Hire, onboard, and develop talent, ensuring the team has the skills and support needed to succeed

• Use data and team insights to recommend process improvements, resource needs, and strategic actions to leadership

• Contribute to the ongoing evolution and scale of the renewal function, including playbooks, coverage models, and performance standards

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years related experience

• 5+ years of experience in Renewal Management, Account Management, Customer Success, Sales, or a related customer-facing commercial function

• 2+ years of experience leading or coaching individual contributors in a quota-carrying or revenue-focused environment

• Experience managing and improving performance against retention, revenue or similar commercial metrics

• Experience leading forecast calls, pipeline reviews, and deal strategy discussions

• Experience navigating complex customer and commercial situations through cross-functional collaboration

• Experience influencing both internal stakeholders and customer-facing teams

• Fluent in written and spoken English

Preferred

• Bachelor's degree

• Experience leading renewal or post-sales revenue teams in a SaaS or subscription-based business

• Strong communication skills

• Strong coaching and performance management skills

• Strong operational discipline, including forecasting, process management, and CRM rigor

• Strong financial and commercial acumen

• Ability to adapt quickly and lead effectively in a fast-paced, changing environment

• High sense of urgency, organization, and prioritization

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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