Sr. Key Account Manager, Pet Food
US Based (Remote)
As a Sr. Key Account Manager, Pet Food, you’ll play a pivotal role in shaping the future of pet food, pet supplements & pharmaceuticals and treats by partnering with a diverse range of brands. You’ll be part of a North America-focused team with a global reach, collaborating across borders to bring exciting products to life. If you thrive on winning, love building strong client relationships, and are passionate about creating products that improve the lives of pets, this is your opportunity to make a lasting impact.
Key Responsibilities:
- Customer Relationship Management - Act as the primary point of contact for key pet food accounts. Build and maintain long-term, trusted partnerships with customer stakeholders in procurement, innovation, R&D, and marketing teams. Ensure high customer satisfaction, retention, and value-added services. Manage escalations and complex issues across regions.
- Execution & Planning - Create, implement and execute strategic account plans by leveraging company assets, expertise and effective sales strategies that are aligned with business objectives. Manage forecasting, supply coordination, and demand planning alignment. Ensure flawless execution at regional and local levels
- Commercial & Revenue Growth - Execute corporate commercial strategies using strategic pricing tools, ensuring delivery of quarterly and annual budget and gross profit margin. Identify and execute growth opportunities by developing, managing and expanding business within the pet food segment by promoting a diverse portfolio of solutions in Premix (pet & human grade), vitamins/minerals, marine-based lipids, palatants & postbiotics. Track and forecast account performance and KPIs. Proactively manage and close CRM project pipeline.
- Cross-Functional Coordination - Lead internal alignment across Sales, Marketing, R&D, Supply Chain, CX and Quality. Ensure delivery of customer commitments (innovation, supply reliability, timelines).
- Category & Market Expertise (Pet Food) - Provide category insights (ingredients, nutrition trends, pet health), concept presentations, and documentation to support their innovation goals. Support customers with innovation (e.g., functional ingredients, sustainability). Monitor competitor activity across global pet food markets. Translate market trends into actionable business opportunities.
We Bring:
- Recognition and celebration of your efforts and accomplishments.
- Opportunities for growth and advancement for those who embrace innovation and take initiative.
- Collaboration with experts in health, nutrition, and beauty to drive progress.
- Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
- Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.
You Bring:
- Bachelor’s degree in business or technical background strongly preferred.
- 5+ years in key account management / sales (pet food or ingredients industry only).
- Experience managing key strategic accounts with ability to develop new business as well as growing existing accounts. Strong experience presenting technical products to customers and comfort with persuasive, public speaking.
- Proven track record in negotiation and commercial growth delivery
- Strong analytical, financial, and strategic thinking skills.
- Ability to influence senior stakeholders and cross-functional teams
- Willingness and ability to travel approximately 30–40% for trade, customer & company meetings.
- Significant experience using Teams, Outlook, SAP, Excel and Microsoft Dynamics CRM as well as pipeline management.
- Proven ability to thrive in a team-oriented, collaborative environment, learn on the fly and work in a fast-paced environment.
This position is a US Home-based role. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education and training. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage,paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bringprogress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health,and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts youup and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progressonly happens when we go beyond, together.
Inclusion, Belonging and Equal Opportunity Statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, theydo their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has thechance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair andinclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcomecandidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need anysupport through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency Statement
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentagesor similar.
— Sarah J.
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Marketing Manager
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