Sales Specialist (B2B)

This is a remote position.

• Proven ability to convert warm enquiries into meaningful sales opportunities or paid consultations.
  
• Excellent spoken and written English, with professional grammar, spelling, and communication skills.
  
• Strong phone presence and the ability to confidently lead conversations.
  
• Experience managing customer relationships through multiple communication channels.
  
• Strong CRM proficiency, with the ability to independently organize and maintain a sales pipeline.
  
• Excellent organizational skills, attention to detail, and time management.
  
• Ability to handle multiple customer relationships at different stages of the purchasing process.
  
• Ability to work independently, exercise sound judgment, and take initiative.
  

• Kitchen cabinetry or kitchen remodeling
  
• Residential construction or renovation
  
• Interior design or architectural products
  
• Premium home improvement products
  
• HVAC, plumbing, or construction-related services involving paid evaluations
  
• High-ticket consultative sales with longer decision-making cycles
  
• Direct kitchen cabinetry experience is highly desirable but is not mandatory.
  

• Our ideal candidate is personable, articulate, confident, proactive, and organized.
  
• We want someone who can establish trust, ask intelligent questions, and guide customers toward a decision without sounding scripted or overly aggressive.
  
• The right person understands that successful sales nurturing requires persistence, judgment, and thoughtful communication—not simply making large numbers of calls.
  
• They should be comfortable learning our products, understanding basic kitchen terminology, and representing a premium brand.
  

• Timely, personalized responses to new enquiries.
  
• Accurate qualification and prioritization of prospective customers.
  
• Consistent completion of follow-up activities.
  
• Well-maintained and organized Pipedrive records.
  
• Progression of qualified prospects toward the $700 design service.
  
• Effective communication and coordination with the design team.
  
• Reduced need for daily management of routine customer communications.
  
  

• Manage approximately 12–15 incoming enquiries per day, together with an existing pipeline of prospective customers.
  
• Review incoming customer submissions and understand the nature of each project before responding.
  
• Initiate timely, personalized communication, primarily through text messaging, supported by phone calls and email.
  
• Build trust and rapport through professional, knowledgeable, and engaging conversations.
  
• Ask thoughtful questions to understand the customer’s renovation plans, expectations, timeline, and purchasing readiness.
  
• Maintain relationships with prospects whose projects may be several months away.
  
• Reengage inactive customers when appropriate.
  
• Lead Qualification and Sales Progression
  
• Qualify prospective customers based on project scope, budget, timeline, and seriousness of intent.
  
• Identify customers who are a strong fit for our premium cabinetry.
  
• Explain the value of custom cabinetry and the differences between our products and conventional cabinetry.
  
• Provide approved general pricing information and set realistic expectations.
  
• Introduce our $700 professional design package, which is credited toward the cabinetry purchase.
  
• Confidently guide qualified customers toward purchasing the design service.
  
• Address common objections involving pricing, design fees, project timing, and product specifications.
  
• Recognize when a customer is ready for direct involvement from the owners or design team.
  
• The specialist is expected to advance qualified prospects toward a purchasing decision, not simply schedule appointments.
  

• Take daily ownership of the lead pipeline in Pipedrive.
  
• Maintain accurate customer information, communication histories, and project notes.
  
• Track each prospect’s qualification status, purchasing timeline, and next action.
  
• Schedule and complete follow-up activities without requiring reminders from management.
  
• Maintain consistent communication with prospects over extended sales cycles.
  
• Identify stalled opportunities and take appropriate action.
  
• Keep the pipeline organized so that no qualified opportunity is overlooked.
  
• Provide concise reports on customer activity, qualified leads, design-service conversions, and opportunities requiring management attention.
  

• Request and organize customer photographs, architectural plans, measurements, and relevant project details.
  
• Confirm general cabinetry preferences, materials, finishes, appliance requirements, and project timelines.
  
• Direct customers to approved measuring instructions and other company resources.
  
• Ensure that sufficient information is available before passing a project to the designer.
  
• Coordinate with the Kitchen Designer when additional information or clarification is required.