Sales & Patient Coordinator – Aesthetics Clinic

About the Role
Our client is a growing aesthetics clinic looking for a proactive, personable, and sales-focused Sales & Patient Coordinator to take ownership of their lead follow-up and appointment-setting process.
The clinic is actively running advertising campaigns and generating new enquiries, while also looking to reactivate previous clients. The successful candidate will play a key role in making
 sure no potential patient falls through the cracks and that the clinic's schedule remains consistently full.
This is an ideal opportunity for someone with experience in sales, appointment setting, patient coordination, or a medical/aesthetics environment who is confident communicating with people and motivated by converting leads into booked appointments.

Key Responsibilities
● Respond promptly to new leads generated through the clinic's advertising campaigns.
● Follow up with prospective patients via phone and other communication channels.
● Conduct reactivation campaigns with previous and existing clients.
● Answer incoming calls and provide a warm, professional first point of contact.
● Build rapport with prospective and existing patients while demonstrating empathy and understanding.
● Identify patient needs and confidently guide them toward booking an appointment.
● Manage and maintain the clinic's sales pipeline.
● Follow up consistently with leads who have expressed interest but have not yet booked.
● Keep patient and lead information organised and up to date within the clinic's EMR system.
● Ensure interested prospects are moved efficiently from enquiry through to scheduled appointment.
● Help maximise the clinic's appointment calendar and minimise missed opportunities.
● Provide a positive, energetic, and professional experience during every patient
interaction.

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