This is a remote position.

Sales Agent — Customer Reactivation

Position Overview

Pest Plus is seeking a motivated and personable Sales Agent to reconnect with former and inactive customers and generate new business through targeted reactivation campaigns.

The primary responsibility will be reaching out to previous Pest Plus customers who discontinued service for various reasons and presenting personalized offers, promotions, and incentives designed to bring them back. The ideal candidate will be warm, articulate, persuasive, and comfortable having sales conversations while building trust with customers.

Key Responsibilities

• Contact former and inactive Pest Plus customers using provided customer lists.
  

• Re-engage customers who previously canceled or stopped using Pest Plus services.
  

• Understand the reason a customer left and tailor the conversation accordingly.
  

• Present promotions, discounts, and service incentives to encourage customers to return.
  

• Research property information, including approximate property square footage, to better understand customer needs and support accurate offers.
  

• Clearly communicate the value and benefits of Pest Plus services.
  

• Ask for and encourage customer reviews when appropriate, including offering service credits when applicable.
  

• Maintain accurate records of customer interactions, outcomes, and follow-up opportunities.
  

• Follow up with interested prospects to maximize conversion opportunities.
  

• Meet activity and sales goals while maintaining a professional customer experience.
  

Required Qualifications

• Previous sales, telemarketing, customer service, or business development experience.
  

• Strong verbal communication and interpersonal skills.
  

• Warm, confident, and professional phone presence.
  

• Ability to build rapport quickly and handle customer objections.
  

• Strong persuasion and closing skills.
  

• Comfortable working with spreadsheets and customer databases.
  

• Ability to research property information online.
  

• Strong organization and attention to detail.
  

• Ability to work independently in a remote environment.
  

• Reliable internet connection and appropriate remote-work equipment.
  

Preferred Qualifications

• Experience in pest control, home services, or another recurring-service industry.
  

• Previous experience with customer reactivation or win-back campaigns.
  

• Outbound sales or call-center experience.
  

• Experience working with CRM systems.
  

• Proven track record of meeting sales or conversion targets.
  

Ideal Candidate

The ideal candidate is a confident, personable, and results-driven sales professional who can turn previously inactive customers into active opportunities. They should be comfortable making a high volume of outbound calls, quickly understanding customer needs, presenting compelling offers, overcoming objections, and consistently asking for the sale.

The candidate should also be resourceful enough to research property information before or during conversations so that each interaction feels informed and personalized rather than scripted.

Success Metrics

Success in this role will be measured by:

• Outbound activity and customer contacts.
  

• Reactivation/conversion rate.
  

• Number of returning customers.
  

• Follow-up completion.
  

• Sales generated.
  

• Customer engagement and quality of conversations.
  

• Accuracy of customer records and activity tracking.
  

Requirements

Required Qualifications

• Previous sales, telemarketing, customer service, or business development experience.
  

• Strong verbal communication and interpersonal skills.
  

• Warm, confident, and professional phone presence.
  

• Ability to build rapport quickly and handle customer objections.
  

• Strong persuasion and closing skills.
  

• Comfortable working with spreadsheets and customer databases.
  

• Ability to research property information online.
  

• Strong organization and attention to detail.
  

• Ability to work independently in a remote environment.
  

• Reliable internet connection and appropriate remote-work equipment.