Charter Industries is a leading manufacturer and distributor of edge banding and related products to the furniture and cabinetry industries. With thousands of O.E.M. and contractor customers in the U.S. and Canada, 180 employees, two manufacturing facilities in Toronto and multiple distribution centers, Charter has a reputation for excellent customer service and stocking the right product at all times to serve our customers’ needs.

We provide many benefits!

Job Summary

The Regional Account Manager is a field-based, outside sales professional, responsible for managing and growing a defined portfolio of customers within an assigned geographic territory. This role spends the majority of its time in the field conducting customer visits, developing relationships, identifying growth opportunities, acquiring new business, and delivering solutions that drive profitable revenue growth. Success is measured by territory growth, customer retention, new customer acquisition, market share expansion, and achievement of sales objectives.

Duties & Responsibilities

• Manage and grow a defined territory through regular in-person customer visits, account reviews, and relationship-building activities.
• Serve as the primary point of contact for assigned customers while identifying opportunities to increase sales, expand product penetration, and improve customer retention.
• Prospect, qualify, and acquire new customers within the assigned region to support company growth objectives.
• Maintain an active sales pipeline and manage customer activity, opportunities, and follow-up actions within HubSpot.
• Partner with Customer Care, Operations, Marketing, and Leadership to deliver exceptional customer experiences and resolve issues quickly.
• Prepare and deliver customer presentations, proposals, pricing recommendations, and business reviews.

• Embrace and demonstrate the Company Values daily: Customer Focused, Authentic, and Team Player.

Essential Knowledge, Skills, and Abilities

• Strong relationship-building and account management skills.
• Ability to balance account management, customer service, strategic grow planning, and new business development.
• Demonstrated ability to grow existing customers while identifying new business opportunities.
• Solid understanding of sales performance metrics, pipeline management, and customer growth planning.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Experience using CRM tools (HubSpot) to manage customer activity, pipeline, and follow-up.
• Excellent verbal, written communication, presentation, and negotiation skills.
• Strong interpersonal skills with the ability to engage customers and colleagues at all levels.
• Self-motivated, organized, and accountable with a strong personal work ethic.
• Ability to prioritize and manage multiple customers, tasks, and opportunities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Track record of achieving sales, retention, and growth targets.

 Education and/or Experience

• High School Diploma or GED equivalent, preferably bachelor’s degree in business or

business administration.

• 3-5 years of sales experience, sales development, sales executive, or similar experience.
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social media outreach.
• Experience using CRM tools and systems

• Experience within manufacturing, distribution, industrial products, building materials, or related industries preferred.

Work Environment  

This is a remote, home office-based outside sales position requiring significant travel throughout the assigned territory. Employees are expected to spend more than 50% of their time traveling to customer locations, conducting sales calls, attending trade events, and participating in face-to-face business meetings. When not in the field, the employee will work from a home office environment utilizing phone, video conferencing, CRM tools, and other business systems to manage customer relationships, prospecting activities, and sales opportunities. Employees regularly interact with customers, suppliers, customer care representatives, operations personnel, and other internal departments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to:

• Use arms, hands, and fingers to handle, feel, open, and reach for items.
• Listen to and talk with fellow staff and internal and external customers.
• Occasionally crouch, crawl, kneel, and stoop.
• Be able to lift 20 pounds.

We provide many benefits!