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AI Summary
This is a remote position.
What We Do
At Outsource Access, we help disaster restoration teams and property owners rebuild and recover after unexpected property damage. We don't just log tickets and schedule calls—we make sure homeowners feel heard, supported, and guided through every step of their restoration journey.
How You’ll Make a Difference
Restoring Peace of Mind: Lead inbound calls with genuine empathy, turning anxious homeowners facing fire, water, or mold damage into calm, confident clients who know they are in safe hands.
Keeping Projects Moving: Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters so no project milestone or detail drops through the cracks.
Stopping Friction in Its Tracks: Spot project delays, scheduling conflicts, or communication gaps early, solving issues proactively before they escalate into customer complaints.
Bridging the Insurance Gap: Track, document, and relay critical scope approvals, carrier requests, and adjuster inquiries to ensure seamless documentation and project approvals.
Requirements
Is This You?
A compassionate, empathetic communicator with outstanding verbal and written English who can comfortably de-escalate stressful situations with a warm, personal touch.
An organized multi-tasker who takes pride in thorough documentation, maintaining accurate project records across multiple active jobs simultaneously.
A proactive problem solver with grit and initiative, who doesn't wait to be asked before chasing down updates or checking in on a customer.
Tech-Savvy: Proficient in Microsoft Office and CRM software (such as Dash CRM or Proven Solutions Software), with the ability to quickly master proprietary job management systems.
Your Home Office: Equipped with a dependable computer setup (Bring Your Own Device), high-speed internet, and a quiet home office environment suitable for handling client calls during US Eastern business hours.
Benefits
Why You’ll Love Being Part of the OAmazing Team
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security
Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
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