Product Success Intern

Job Purpose

The Product Success Intern will help improve employee and customer experience and drive adoption of EnerSys digital solutions, including customer portals and connected products. The ideal candidate is curious, analytical, customer-focused, and passionate about understanding what makes customers successful.

Essential Duties and Responsibilities

• Support customer adoption and engagement initiatives for customer-facing digital platforms and portals.
• Help develop and improve processes for collecting customer feedback across the customer journey.
• Assist with Voice of Customer (VOC) programs, surveys, interviews, and customer research activities.
• Participate in customer interviews and help document insights from different customer personas, including executives, operations leaders, fleet managers, technicians, and end users.
• Analyze portal usage data, customer behavior, and engagement trends to identify opportunities for improvement.
• Evaluate how customers interact with digital solutions and recommend ways to improve usability, adoption, and customer value.
• Challenge existing processes by identifying gaps, friction points, and areas where the customer experience can be improved.
• Research customer success strategies used by leading SaaS and technology companies and provide recommendations that can be applied within EnerSys.
• Assist with customer onboarding materials, training resources, knowledge base content, and customer communications.
• Help establish scalable methods for gathering feedback as customer portal adoption continues to grow.
• Support the development of customer success metrics, dashboards, and adoption reporting.

Qualifications

• Currently pursuing a Bachelor's degree in Business, Marketing, Customer Experience, Communications, Information Systems, Analytics, or a related field.
• Strong communication and interpersonal skills.
• Analytical mindset with an interest in understanding customer behavior and business processes.
• Comfortable conducting interviews, gathering feedback, and presenting findings.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Interest in customer success, digital products, SaaS applications, user experience, or product management.

Desired Skills

• Strong curiosity and willingness to question existing processes.
• Ability to synthesize customer feedback into actionable recommendations.
• Excellent listening, organization, and problem-solving skills.
• Experience with survey tools, analytics platforms, CRM systems, or reporting tools is a plus.
• Interest in Voice of Customer programs, user research, and customer journey mapping.