Product Operations Manager

About Outseer

At Outseer, we’re helping our customers make the world a safer place. Our All-Cause Fraud prevention platform combines AI, behavioral biometrics and consortium intelligence to stop fraud, not customers across the globe. We’re a team that makes things happen, stays humble, adapts fast, and keeps it real, growing our business and each other every day.

What you’ll achieve:

Reporting to the VP, Product, the Product Operations Manager owns the orchestration and implementation of Outseer’s commercialization operating cadence, providing the reporting rhythm, templates, governance support, and consolidated visibility that give leadership one accurate and trusted view of status, milestones, risks, dependencies, and readiness as capabilities move from early-stage development through the commercialization stage-gate model: Discover, Shape, Commercial Design, Early Adopter, Scale, and Learn.

This role owns the day-to-day mechanics that make the commercialization operating model effective and sustainable. The Product Operations Manager implements the cadence, builds and maintains the reporting infrastructure, and owns issue and risk tracking across the portfolio. Working closely with the Product Manager, Commercial, Product Managers, Sales, and Solution Consulting, this role turns distributed inputs into clear, consistent, decision-ready reporting for the VP, Product and senior leadership.

As the operational owner of the commercialization cadence, this role brings structure and discipline to a complex, cross-functional environment. The Product Operations Manager proactively surfaces risks, dependencies, readiness gaps, and inconsistent ownership before they affect business outcomes, ensuring stakeholders have a clear and current view of where every capability stands. This is an execution and orchestration role at the center of how commercialization gets done at Outseer, with accountability for ensuring the operating cadence remains accurate, useful to leadership, and sustainable for the teams contributing to it.

Essential Duties

Commercialization Cadence Ownership & Implementation

• Own the implementation and ongoing operation of Outseer’s commercialization reporting cadence, including the rhythm, templates, consolidation process, and supporting artefacts.
• Run the cadence end-to-end by sourcing input from Product Managers, the Product Manager, Commercial, Sales, Solution Consulting, and other stakeholders and consolidating it into a single, trusted view.
• Maintain the stage-gate and launch tracking model across Discover, Shape, Commercial Design, Early Adopter, Scale, and Learn for all active initiatives.
• Ensure reporting requirements are clear, proportionate, and sustainable for the teams providing input.
• Continuously improve the cadence and underlying processes based on stakeholder feedback and evolving business needs.

Reporting & Portfolio Visibility

• Produce concise, executive-level reporting on commercialization and portfolio health, including milestones, risks, dependencies, launch readiness, RAG status, stage-gate progression, and decisions required.
• Own the single source of truth for the status of active commercialization initiatives and launches.
• Reconcile incomplete, inconsistent, or conflicting inputs into one accurate and coherent portfolio view.
• Define and maintain portfolio-level metrics that provide leadership with a clear view of progress, momentum, readiness, and execution risk.
• Continuously improve reporting templates, dashboards, and tools so information remains actionable for leadership and efficient for contributors.

Issue, Risk & Dependency Tracking

• Own issue, risk, and dependency tracking across the commercialization portfolio, including maintaining RAID logs and equivalent artefacts.
• Proactively follow up with owners to drive actions and issues toward closure.
• Identify cross-functional risks and dependencies early, whether related to product delivery, commercialization, or go-to-market execution.
• Route issues to the appropriate owner and ensure they are tracked through resolution.
• Anticipate downstream impacts of delays, scope changes, or unresolved dependencies across interconnected initiatives and launches.
• Escalate material risks and readiness gaps before they compound or affect customer and business outcomes.

Governance Implementation

• Own the implementation and operation of governance artefacts that support existing steering forums, including RAID logs, milestone trackers, stage-gate dashboards, and decision logs.
• Ensure decisions, commitments, actions, and owners arising from governance forums are documented, traceable, and followed through to closure.
• Frame risks, unresolved issues, and open decisions clearly so leaders can act quickly and at the appropriate level.
• Maintain consistency and discipline in how governance information is captured and reported across initiatives.
• Support preparation for commercialization, investment, and GA readiness reviews as required.

Cross-Functional Orchestration

• Build trusted working relationships with Product Managers, Product Leadership, Sales, Solution Consulting, and other stakeholders to enable timely and accurate status reporting.
• Identify where initiatives lack clear ownership, milestones, or status and escalate gaps so they can be resolved promptly.
• Surface recurring patterns across the portfolio, including common risks, resource constraints, stalled milestones, readiness gaps, or repeated stage-gate issues.
• Facilitate alignment where information, ownership, or dependencies span multiple functions.
• Run lightweight post-program or post-launch reviews to capture lessons learned and incorporate improvements into future commercialization activity.

Operating Model & Process Improvement

• Support the continued development and maturity of Outseer’s commercialization operating model.
• Identify opportunities to simplify reporting, reduce duplication, improve transparency, and increase consistency across Product and go-to-market teams.
• Establish and maintain practical templates, standards, and working practices that improve commercialization execution.
• Ensure operational processes balance governance discipline with the need for speed and minimal administrative burden.
• Contribute insights and recommendations that improve how Product and commercial teams coordinate across the portfolio.

Desired Requirements

• Bachelor’s degree in Business, Technology, or a related discipline preferred; equivalent professional experience considered.
• 8+ years of experience in product operations, commercial operations, portfolio operations, PMO, business analysis, program coordination, or related roles.
• Demonstrated experience building and running status reporting, dashboards, governance artefacts, or portfolio tracking across multiple concurrent and complex initiatives.
• Strong understanding of technology and product delivery environments, including software development, SaaS, data, or related disciplines, sufficient to interpret and appropriately challenge reported status.
• Exceptional Excel, PowerPoint, and reporting/dashboard skills, with the ability to turn varied and imperfect inputs into clear, consistent, executive-ready output.
• Strong stakeholder management skills with a demonstrated ability to secure accurate and timely input from senior stakeholders across functions.
• Excellent written and verbal communication skills with the ability to synthesize complexity into concise, accurate, decision-ready reporting.
• Familiarity with Agile, traditional, and hybrid delivery approaches.
• Working understanding of commercialization and go-to-market motions, including proposition development, enablement, PoV/pilot activity, launch readiness, and GA.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, dependencies, and follow-up actions simultaneously.
• Experience working within SaaS, cybersecurity, fintech, or private equity-backed technology organizations is highly desirable.

Desired Behaviors

• Reliability & Accuracy: Delivers consistent, accurate, and trustworthy reporting that leadership can act on with confidence.
• Proactive Follow-Through: Takes ownership of obtaining missing information, resolving inconsistencies, and following actions through to completion without requiring repeated direction.
• Effective Communication: Distills complex, fragmented, or inconsistent information into clear, concise, and well-structured updates. Communicates proactively and ensures the right stakeholders have the information they need.
• Structured Problem-Solving: Brings order to ambiguity, identifies gaps and dependencies, and frames risks and issues in a way that enables timely action.
• Discretion & Judgment: Understands when to escalate a material risk, when to seek clarification, and when a decision belongs with another accountable owner.
• Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches, processes, and tools.
• Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meets commitments, and strives for high performance.
• Effective Workload Management: Prioritizes tasks effectively, manages competing deadlines, monitors progress, and takes corrective action when necessary.
• Technical Proficiency: Demonstrates a strong understanding of product operations, commercialization processes, reporting practices, and the tools required to manage portfolio visibility effectively.
• Continuous Learning: Takes personal responsibility for development, actively seeks feedback, and continuously builds knowledge of Product, go-to-market, and commercialization practices.
• Collaboration: Shares information, fosters teamwork, and builds trusted relationships across Product, Sales, Solution Consulting, and other functions.
• Ethical Conduct and Competence: Acts with integrity and transparency, including surfacing risks and unfavorable information early rather than minimizing or obscuring issues. Takes accountability for accuracy and aligns actions with Outseer’s values and principles.
• Good Citizenship: Represents the values and interests of Outseer, contributes positively to the organization, and demonstrates Integrity, Innovation, Customer Focus, and Teamwork in interactions with colleagues and stakeholders.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.