Localization Project Manager (Night Shift)

Location: India (remote)
Department: Customer Success 
Reports to: Global Program Manager
Working hours: 12:00 am to 9:00 am (9-hour shift: 8 hours of effective work plus a 1-hour break)

WHO WE ARE 

At Acclaro, we're more than a localization company — we're a content intelligence solutions company, and a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world's languages and resonate deeply across cultures by blending human expertise with cutting-edge technology, delivered through a follow-the-sun model that keeps our teams moving around the clock and around the globe.

With over two decades of experience, we support some of the world's most recognizable brands in expanding their global reach. And we're scaling: we've been making material investments in our own AI-native platform, one that's already reshaping how our business — and the localization industry more broadly — works. Join us on our journey to be the model localization company of the next decade, one that's loved by clients, colleagues, and communities alike.

YOUR NEXT ROLE 

As a Localization Project Manager at Acclaro, you'll take ownership of the day-to-day delivery of localization programmes and projects, ensuring work is executed efficiently, accurately, and in line with client expectations. Working closely with Senior Project Managers, Program Managers, and cross-functional teams, you'll coordinate resources, manage schedules, mitigate risks, and drive successful project outcomes across a diverse portfolio of content and services.

This role is ideal for someone who enjoys solving problems, managing complexity, and keeping multiple moving parts aligned. You'll play a critical role in delivering exceptional client experiences, maintaining operational excellence, and supporting the success of some of the world's leading brands while developing the skills needed for broader customer and programme leadership responsibilities.

WHAT YOU’LL DO 

• Project ownership: Lead the end-to-end execution of localization projects and workstreams, ensuring deliverables meet agreed quality, schedule, budget, and client requirements.
• Operational delivery management: Coordinate project activities across linguists, vendors, engineers, publishers, DTP specialists, quality teams, and other stakeholders to ensure smooth project execution.
• Project planning and scheduling: Build and maintain project plans, manage timelines and dependencies, track milestones, and proactively communicate progress and changes.
• Resource coordination: Allocate resources effectively, monitor utilization, and work with internal teams to address capacity, capability, or scheduling challenges.
• Client communication: Serve as the primary operational contact for assigned projects, providing timely updates, managing expectations, and ensuring clear communication throughout the project lifecycle.
• Risk and issue management: Identify delivery risks early, develop mitigation plans, and escalate issues appropriately when broader operational, commercial, or client impacts are identified.
• Workflow execution: Ensure all localization workflows, client-specific processes, system requirements, and quality controls are followed accurately and consistently.
• Quality management: Monitor project quality throughout delivery, coordinate reviews and corrective actions, and support continuous improvement initiatives designed to reduce errors and improve client satisfaction.
• Financial management: Prepare project estimates, quotes, purchase requests, and budget inputs; monitor budget performance and flag financial variances or risks to the appropriate stakeholder.
• Technology utilization: Effectively use translation management systems, workflow tools, automation capabilities, AI-enabled processes, and other technologies to improve delivery outcomes and efficiency.
• Change management: Support the implementation of workflow changes, new services, process improvements, and technology enhancements within assigned projects and accounts.
• Escalation coordination: Manage routine project escalations, document actions and decisions, and ensure issues are resolved promptly and professionally.
• Reporting and analytics: Maintain accurate project data, reporting, documentation, forecasts, and records to support operational visibility and decision-making.
• Customer experience: Contribute actively to customer satisfaction by delivering high-quality work, responding quickly to client needs, and ensuring commitments are met consistently.
• Cross-functional collaboration: Partner effectively with Account Management, Program Management, Sales, Solutions, Engineering, Vendor Management, and Quality teams to achieve project objectives.
• Process improvement: Identify opportunities to improve efficiency, reduce manual effort, eliminate recurring issues, and strengthen delivery processes.
• Knowledge sharing: Contribute to team development through documentation, process guidance, onboarding support, and the sharing of best practices.

THIS ROLE IS FOR YOU IF YOU 

• Have 5+ years of experience managing localization projects in a language-services or similarly complex global delivery environment.
• Hold a bachelor's degree or equivalent professional or military experience.
• Have successfully managed multiple concurrent projects while maintaining quality, schedule, budget, and customer satisfaction objectives.
• Can effectively prioritize competing demands and remain organized in a fast-moving environment.
• Demonstrate strong problem-solving skills and sound operational judgement.
• Communicate confidently with internal stakeholders, vendors, and client contacts across different cultures and time zones.
• Can manage project risks, dependencies, and changing priorities without losing focus on delivery outcomes.
• Understand localization workflows, quality management practices, and project financial fundamentals.
• Are comfortable working with project-management platforms, reporting tools, and localization technology.
• Take ownership of your work and follow through on commitments.
• Are proactive, adaptable, and motivated to learn and grow into broader customer-facing leadership responsibilities. 

YOU’LL STAND OUT IF YOU 

• Have supported enterprise, strategic, or multi-service client accounts.
• Have experience managing complex localization workflows involving multiple stakeholders, technologies, languages, or regions.
• Have contributed to workflow improvements, automation initiatives, or operational-efficiency projects.
• Have worked with translation management systems such as MemoQ, Smartling, XTM, Plunet, or similar platforms.
• Have experience producing client-facing reports, delivery metrics, or performance analyses.
• Have provided guidance, onboarding support, or informal mentoring to other project management team members.
• Have worked in highly regulated, technical, software, multimedia, or large-scale marketing localization environments.
• Hold a PMP, CAPM, Agile, or similar project-management qualification.

WHY JOIN ACCLARO? 

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. 

• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. 

• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. 

• Career Growth: Access mentorship, development programs, and clear pathways for advancement. 

• Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. 

• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. 

•  Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership. 

VALUES WE LIVE BY 

• Passion with a Purpose – We’re energized by our work and why it matters. 

• Go the Extra Mile – We strive for excellence and proactive value. 

• Honesty in Action – We act with integrity, openness, and respect. 

• Own It, Do It – We follow through, take accountability, and take pride in our outcomes. 

INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.