Pharm Tech Operations Supervisor - Oncology (Remote: IN, PA, OH, FL)

The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role.

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Operations Supervisor – Oncology

Job Description Summary

Leads Pharmacy Operations team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Typically, responsible for a large number of direct and indirect reports in a process or transactional operations environment. Reviews and resolves complex customer service and/or pharmacy related issues that have not been resolved by the Call Center staff. Interacts and negotiates with affected parties as needed. Ensures quality and production standards are met. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and routines. Ensures the orientation and training of employees. This role typically leads a team focusing on Pharmacy Operations.

Job Description

Have you heard? Express Scripts and Accredo are now part of Cigna. Together, we’ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us. 

As a Pharmacy Operations Supervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations, monitoring productivity and performance standards while planning and directing workflow and project assignments.

Here's a little more on how you’ll make a difference:

• Promote a positive team environment and ensure best practices are shared
• Coordinates schedules and workflow for the team
• Oversee and assist in complex pharmacy operations escalations
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What you’ll need to do the job:

• High School diploma or GED required
• 3+ years relevant experience preferred
• Pharmacy Technician license / certification / registration as required by state laws
• General PC knowledge; MS Office, Internet, Outlook
• Excellent oral, written and phone communication skills
• Strong attention to detail, accuracy, and quality
• Experience using strong basic math skills related to dosing calculations and basic excel manipulation
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• Advanced problem-solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 56,200 - 93,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.