Operations Manager, General Assembly

We are looking for an Operations Manager to build and run the operating systems that enable our Solutions, Product, and Learning teams to execute effectively and at scale.

Reporting to the VP, Product & Client Experience, this role will sit at the center of our cross-functional work, creating visibility into incoming demand, active initiatives, resource needs, budgets, risks, and priorities. You will help ensure work moves smoothly from opportunity and intake through development and delivery, with clear ownership, strong operating rhythms, and consistent processes.

This is a highly cross-functional individual contributor role. The ideal candidate is equally comfortable building scalable systems and getting into the details to keep work moving. You will bring structure to ambiguity, identify operational risks early, and drive accountability across teams without relying on formal authority.

Reporting Relationships:

• Reports to VP, Product & Client Experience

Location:

• Poland - Remote

In this role you can expect to

Key Accountabilities

Own Intake and Portfolio Operations

●        Manage the intake and triage process for new client, product, and learning development work.

●        Ensure incoming work has the information needed to assess scope, timing, resource requirements, dependencies, and priority.

●        Maintain visibility across active and upcoming initiatives, including owners, milestones, status, risks, decisions, and resource needs.

●        Own the processes and systems used to track the portfolio and ensure information remains accurate and current.

●        Identify conflicting priorities, missing information, and operational risks early and drive them toward resolution.

●        Support leadership in translating strategic priorities into clear plans and sequencing decisions.

Lead Resource and Capacity Planning

●        Build and maintain visibility into team capacity, current assignments, and upcoming demand.

●        Facilitate regular resource-planning and prioritization discussions across Solutions, Product, Learning, and Delivery.

●        Coordinate resource assignments for new and in-flight work.

●        Identify capacity constraints and competing demands before they impact delivery.

●        Help leadership make informed decisions about priorities, hiring, contractor needs, sequencing, and tradeoffs.

Establish Operating Rhythms and Governance

●        Own and facilitate key operating rhythms across Solutions, Product, Learning, and Delivery.

●        Establish clear inputs, outputs, decisions, and accountability for pipeline, portfolio, resource, and project-status reviews.

●        Ensure actions, decisions, owners, and follow-ups are clearly documented and completed.

●        Establish clear handoffs, escalation paths, decision points, and ownership across cross-functional workflows.

●        Continuously improve operating processes to increase speed, clarity, and effectiveness while minimizing unnecessary process.

Drive Project and Program Execution

●        Translate complex, cross-functional initiatives into clear plans, milestones, dependencies, and owners.

●        Coordinate interconnected workstreams across Solutions, Product, Learning, Delivery, and other partner teams.

●        Monitor progress against plans and proactively address blockers, dependencies, and risks.

●        Establish consistent project-management practices for priority initiatives.

●        Ensure stakeholders have shared visibility into what is being delivered, when, by whom, and what is required for success.

Manage Budget and Contractor Operations

●        Maintain visibility into approved budgets, committed spend, forecasts, and actuals.

●        Partner with Finance and functional leaders to keep budget information accurate and current.

●        Support budget planning across product development, learning development, contractors, vendors, and operational needs.

●        Coordinate contractor and vendor operations, including spend tracking, invoices, renewals, and operational follow-through.

●        Identify budget risks and variances and surface them to leadership.

●        Help ensure external resources are aligned to priority work.

Own Operational Systems and Processes

●        Own the administration and governance of the team's core work-management systems.

●        Establish standards for how teams track work, ownership, status, priorities, and resource needs.

●        Maintain strong data and process hygiene so operational reporting can be trusted.

●        Support system access, licenses, renewals, and ongoing administration as needed.

●        Identify opportunities to simplify or improve tools, workflows, and processes.

●        Maintain clear documentation for core operating processes and ways of working.

Support Team Operations

●        Maintain consistent operational onboarding processes for new team members and contractors.

●        Coordinate with functional leaders to ensure new hires have the systems, documentation, processes, and context they need to become productive quickly.

●        Maintain documentation for team processes, operating rhythms, and ways of working.

●        Identify opportunities to make team operations more consistent, scalable, and efficient.

Provide Leadership Visibility and Reporting

●        Provide leadership with clear visibility into priorities, delivery status, resource capacity, budgets, risks, and key decisions.

●        Synthesize complex operational information into actionable insights and recommendations.

●        Identify recurring operational issues, patterns, and opportunities for improvement.

●        Support leadership planning, prioritization, and decision-making.

●        Create transparency and accountability without introducing unnecessary reporting overhead.

All About You

●        Experience in operations, business operations, program management, product operations, project management, or a related role.

●        Demonstrated experience managing complex, cross-functional work across multiple teams.

●        Strong project and program management skills, with the ability to turn ambiguity into clear plans and execution.

●        Experience designing and improving operational processes, workflows, and operating rhythms.

●        Experience with resource planning, capacity management, and prioritization.

●        Experience managing budgets, contractors, vendors, or operational spend.

●        Experience administering and improving work-management systems and processes.

●        Excellent written and verbal communication skills, including the ability to synthesize complex information for senior leaders.

●        Strong analytical and problem-solving skills.

●        Ability to influence and drive accountability without direct authority.

●        Strong attention to detail and follow-through.

●        Comfort working in a fast-moving environment where priorities evolve and processes are still being built.

What Success Looks Like

• Success in this role means we have a clear and trusted view of what work is coming in, what is underway, who is working on it, what is at risk, and where decisions are needed.
• You will help create a consistent operating model for intake, prioritization, resourcing, execution, and reporting—giving teams greater clarity and giving leadership the visibility needed to make faster, better decisions.

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

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