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AI Summary
Who We Are
- Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle.
With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors.
Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes.
What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference.
As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams.
Position Overview
- Responsible for sourcing, vetting, and managing relationships with motor carriers (trucking companies) to transport freight, while simultaneously resolving operational, billing, or service issues. This role combines high-level negotiation for spot and contract freight with real-time, hands-on troubleshooting.
Key Responsibilities
- Carrier Procurement & Sourcing: Identifying, vetting, and onboarding new motor carriers to support capacity needs, often using transportation management systems (TMS).
- Negotiation & Rate Management: Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing.
- Issue Resolution & Troubleshooting: Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures.
- Relationship Management: Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity.
- Documentation & Compliance: Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations.
Required Skills and Qualifications
- Experience: 4+ previous experience in freight brokerage, carrier sales, or logistics coordination.
- Skills: Strong negotiation, communication, and problem-solving abilities.
- Knowledge: Understanding of transportation modes, rate structures, and supply chain network design.
- Tools: Familiarity with Transportation Management Systems (TMS), CRM software, and Microsoft Office, particularly Excel.
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer/M/F/H/V
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