Operations Delivery Specialist (Smartsheet) - Healthcare projects

About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About the Role

Sellers Dorsey is seeking an Operations Delivery Specialist who will support the day-to-day execution of Product & Technology (P&T) engagements, including Design/Build analytics and visualization projects, SaaS application delivery, and state or regional initiatives that pair professional services with technology enablement. As the Operations Delivery Specialist working under the direction of the Associate Director, Operations & Delivery, you will keep project plans, status reporting, and resource information accurate and current, coordinate action items and hand-offs across teams and help standardize how P&T runs delivery. Success is measured by the accuracy and timeliness of delivery data, the consistency of project documentation and reporting, and how reliably the Specialist surfaces risks, blockers, and scope changes before they affect commitments.

Key Responsibilities

Delivery Execution & Project Coordination:

• Coordinate day-to-day execution on assigned engagements: maintain project plans, track milestones and deliverables, and follow up on action items, dependencies, and deadlines.

• Maintain RAID logs (risks, actions, issues, decisions), change requests, and decision records, follow up with owners to keep items moving, and flag risks, blockers, and scope changes to the Associate Director early.

• Schedule and coordinate project meetings: prepare agendas and materials, capture and distribute notes and action items, and follow through on status.

• Apply P&T delivery standards for scheduling, estimation, change control, and tracking consistently across assigned work.

Smartsheet Management, Reporting & Dashboards:

• Build, update, and maintain Smartsheet project plans, trackers, reports, and dashboards that serve as the system of record for P&T delivery, including sheets, forms, workflows, automations, and templates that reflect current scope, timelines, and deliverables.

• Produce recurring status reports, RAG summaries, and milestone and capacity views for the Associate Director and P&T leadership.

• Check data for accuracy and consistency across sheets, reports, and dashboards, and correct issues at the source.

• Maintain column, naming, and report standards across workspaces.

• Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues.

Cross-Functional & Client Coordination:

• Serve as a working-level point of contact between delivery teams and partners in Product, Finance, Legal, Growth, and Client Success.

• Coordinate stakeholder communications with internal and external partners: draft status updates and correspondence, prepare meeting materials, and follow up on commitments.

• Help carry post-sale hand-offs and onboarding steps through to completion.

Process Documentation & Operational Improvement:

• Draft and maintain SOPs, templates, checklists, and playbooks that standardize delivery and operations work.

• Identify bottlenecks, redundancies, or gaps in existing workflows and bring recommendations for process, template, or tool improvements to the Associate Director.

• Support the rollout of approved changes and gather feedback on what works.

• Apply approved AI capabilities in your own delivery and operations work, and help design and implement AI-enabled workflows for P&T and with partner teams, documenting prompts, templates, and usage guidance to support adoption.

Resource, Capacity & Business Operations Support:

• Maintain resource allocation, availability, and time-off views and prepare capacity inputs for staffing and prioritization discussions.

• Track team hours against project plans and allocations and flag variances to the Associate Director.

• Support special projects and other P&T operational initiatives as assigned.

Key Qualifications

• Bachelor's degree in Business, Management, Healthcare Administration, Information Systems, or related field. Equivalent professional experience considered.

• Certified Associate in Project Management (CAPM) or PMI Project Management Ready certification; PMP when eligible, or Certified Scrum Master (CSM).

• 2+ years in project coordination, project management support, a PMO, business operations, or delivery support, in a consulting, professional services, or technology environment.

• Working proficiency in Smartsheet or a comparable project management platform, including plans, reports, and dashboards.

• Ability to manage multiple tasks and deadlines at once with guidance from a manager.

• Clear written and verbal communication, including concise status updates and meeting follow-up.

• Strong attention to detail and a habit of checking data before it is shared.

• Comfortable drafting and maintaining SOPs, templates, and process documentation.

• Working knowledge of Agile, Waterfall, and Kanban approaches, and the judgment to apply the right one to a given project.

• Experience at a public health (government, private/non-profit) or healthcare organization (provider, payor, biotech, etc.) preferred.

• Experience supporting consulting engagements, state or government-funded programs, or SaaS delivery preferred.

• Experience with Tableau, Power BI, or similar visualization tools preferred.

• Hands-on use of Claude or similar AI tools to support documentation and reporting preferred.

Critical Professional related Technical & Computer Skills

• Working proficiency in Smartsheet for planning, reporting, dependency tracking, and dashboards, including forms, workflows, automations, formulas, cross-sheet references, and permissions.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.

• Familiarity with project management platforms such as Microsoft Project and Asana is a plus.

• Comfort learning new tools quickly, including Claude and Microsoft 365 AI capabilities.

Other Requirements

• Sound judgment with confidential and sensitive information; strict adherence to HIPAA, data-handling, and firm AI governance policies.

• Follow through reliably and escalate issues early rather than waiting for them to grow.

• Proactive communicator who follows up with stakeholders and keeps them informed without being asked.

• Collaborate well across functions and build trust with colleagues at all levels

Applicants must be authorized to work in the United States. Sellers Dorsey does not sponsor employment visas at this time. Employment with Sellers Dorsey is contingent upon successful completion of a background check.

Compensation & Benefits

The anticipated salary range for candidates is $65,400/year in our lowest geographic market range to up to $88,000/year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, the candidate’s education, and the candidate’s market location. Typically, candidates are not hired near the top of the range and compensation decisions are made based upon Sellers Dorsey’s Total Compensation Policies & Guidelines. The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 7% of annual salary.

Provided they meet all eligibility requirements under the applicable plan documents, the successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, and vision and for insurance plans offering short term disability, long term disability, and basic life. Employees are also able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements. Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need. Additionally, we offer 16 paid holidays throughout the calendar year, paid time off for qualifying medical leave, and up to 12 weeks of combined paid parental and bonding leave. The foregoing benefits and paid time off, including an employee’s eligibility therefore, will be controlled by applicable plan documents and Sellers Dorsey policy.

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Sellers Dorsey is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at HumanResources@sellersdorsey.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Sellers Dorsey maintains a Drug-Free workplace.