Office Coordinator - Military Operations

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Position Summary

The Office Coordinator is responsible for carrying out the day-to-day operations of the Military Services Department, including administrative functions, provider lifecycle management, and communications, ensuring accuracy, efficiency, and continuity of services. This position ensures that providers are efficiently credentialed, onboarded, and supported throughout their participation in the network. They will also review military-specific training qualifications and address customer service needs in relation to the provider to ensure best practices.

The Office Coordinator also monitors shared communication channels, helps resolve billing and documentation inquiries, and contributes to process improvement initiatives. The position reports to the Program Manager of Military Services.

Essential Duties and Responsibilities

Operational Support

• Serves as a primary point of contact for departmental phone lines, responding to client and provider inquiries while executing daily operational workflows and manager-directed processes
• Triages and responds to client and provider inquiries through shared inboxes, ensuring timely, accurate, and professional communication
• Provides support for billing processes and authorizations, as needed
• Collaborates with Billing staff to resolve provider-related billing inquiries and ensure appropriate follow-through
• Participates in process improvement initiatives to enhance efficiency and accuracy
• Cross-trains on and supports additional operational roles to ensure coverage during staff absences, as assigned by the Program Manager
• Supports evolving team and program needs by contributing to a wide range of administrative, operational, and project-based tasks as required.

• Provider Credentialing & Lifecycle Support

• Supports provider onboarding, credentialing, and re-credentialing activities, including background checks, licensure audits, and documentation updates
• Collects, tracks, and maintains provider documentation, including licensure, credentials, and required training
• Assists with provider onboarding communications
• Maintains accurate provider records in internal systems and the Electronic Health Record (EHR)
• Assists with newsletters and external provider communications

Supervisory Responsibilities

N/A

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, Workday, Excel and Adobe is essential.
• Highly accountable professional with strong organizational and communication skills.

Minimum Qualifications

Education

Associate's degree or two years' of relevant experience with a high school diploma.

Experience

• Experience working with behavioral health or social services within the military community.
• Experience in healthcare operations, coordination, or administrative support.

Licenses and Certifications

N/A

Preferred Qualifications

• Familiarity with HIPAA and healthcare documentation requirements preferred.
• Understanding of military culture preferred.

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.