Supply Chain & E-commerce Operations Coordinator

Who We Are

Aventus is not your typical call center—we are a CX boutique based in Charleston, SC, a city known for its southern charm and world-class hospitality—and we live up to that standard in everything we do.

We don’t just answer calls—we create brand ambassadors who act as a seamless extension of our clients’ businesses. Whether it’s customer service, social media management, or back-office support, our team delivers tailored solutions that elevate brands and build lasting relationships.

Now, we’re on a mission to find the best recruiter out there—someone who isn’t just filling roles but curating talent that aligns with our clients’ unique needs and

Meet the brand!

Join a growing consumer products brand that sells through Shopify, Amazon, retail partners, and nationwide fulfillment networks. We're looking for an organized, proactive operations professional who can help keep inventory, orders, and logistics running smoothly.

What You'll Do

• Manage RMAs and product returns
• Coordinate with 3PL warehouses and logistics partners
• Monitor inbound shipments and inventory receipts
• Create and manage inbound shipments in NetSuite
• Track order fulfillment and investigate discrepancies
• Support Shopify and Amazon FBA operations
• Maintain operational reports and trackers
• Communicate with U.S.-based teams and external partners through email, chats and phone calls
• Identify process improvements and update SOPs as needed

Required Experience

• Minimum 3 years of experience in Supply Chain, Logistics, Inventory Management, Order Fulfillment, or E-commerce Operations
• Experience with NetSuite
• Experience with Shopify
• Experience with Amazon Seller Central and/or Amazon FBA
• Experience working with 3PL providers

Required Skills

• Advanced Excel or Google Sheets skills
• Strong analytical and problem-solving abilities
• Exceptional attention to detail
• Ability to work independently with minimal supervision
• Excellent organizational and time management skills
• Exceptional spoken and written English communication skills

Technical & Work Requirements

• Dedicated home office or quiet workspace
• Candidates must have:
  • A Windows or macOS computer that meets modern performance standards (Chromebooks are not supported).
  • Minimum 8 GB RAM and 256 GB SSD storage.
  • A stable, hardwired Ethernet internet connection with at least 20 Mbps download and 20 Mbps upload (Wi-Fi is not permitted during working hours).
  • A USB or 3.5mm wired headset (Bluetooth headsets are not permitted).
  • A functional HD webcam for meetings, coaching sessions, and client interactions.

• Backup internet solution required (mobile hotspot, secondary ISP, etc.)
• Backup power solution
• Ability to receive contractor payments through Wise
• Must be able to attend meetings with the camera on when requested

Work Schedule & Commitment

• Must be available to work full-time: Mon-Fri 9 am to 6 pm US Eastern Time
• This role requires your full attention during scheduled working hours
• No overlapping employment, freelance work, consulting, or other jobs during your scheduled shift
• Consistent attendance, responsiveness, and availability are required

Why Work With Us?

At Aventus, we value our people equally—whether you're a contractor or a full-time employee. We believe in fair pay, stability, and real benefits that allow you to focus on what you do best—hiring incredible talent to help our clients grow.

• Competitive compensation: $12-$14 USD/hour
• No Hidden Fees or Deductions – Your earnings are net income.
• 100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.
• Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.
• Monthly Medical Aid Bonus – We contribute to your healthcare needs.
• Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.
• A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships.

How You Can Grow With Us

• Take ownership of critical supply chain and e-commerce operations
• Become a trusted partner to U.S.-based stakeholders
• Expand your expertise in NetSuite, Shopify, Amazon FBA, and 3PL operations
• Contribute to process improvements and SOP development
• Gain exposure to multi-channel e-commerce operations
• Create opportunities for future advancement through strong performance and reliability

We welcome applicants from across the Philippines and look forward to meeting experienced operations professionals who are ready to make an impact!