National Account Director

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

The National Account Director is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the National Account Director is responsible for supporting the overall team objectives with a variety of assigned duties and special projects.

Territory Focus: The current focus for this role is to develop and grow accounts within the Northeast territory (including NY, NJ, PA, CT, MA, Canada). Please note that the property reserves the right to redeploy or change territory assignments at any time based on evolving business objectives.

Key Responsibilities

1. Generates Room, F&B, Conference services revenue for the property.

2. Achieves or exceeds revenue goals established by the Director of Sales and Marketing.

3. Creates a quarterly sales strategy plan with targeted business.

4. Makes personal visits, when necessary, to target areas and calls on

companies and organizations within their assigned markets located in a

specific market or area.

5. Identifies market patterns, trends and lead changes as needed to protect customer share.

6. Stays abreast of industry trends by monitoring news that may impact demand and makes recommendations of changes which would affect operations.

7. Dedicates time to prospect for new business and utilizes company tools accordingly.

8. Creates and presents customer presentations as required.

9. Utilizes Envision (Hyatt CRM) to maintain account files and book repeat business.

10. Responds to all leads from assigned areas and trace dates for follow-up within the company standards.

11. Sets up site inspections and follow through.

12. Sends out creative proposals meeting customer needs.

13. Attends trade shows assigned and attends meetings, seminars and functions through membership in associations.

14. Participates in Community networking opportunities.

15. Develops and maintains relationships with customers.

16. Follows up with customers in a timely manner under the department

guidelines.

17. Conducts follow up conversations to gain feedback on meetings and take

the lead on customer concerns/questions after a meeting.

18. Resolves customer complaints, problems and other issues that may

interfere with efficient sales operations.

19. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.

20. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.

21. Reviews and analyzes sales and operation records and reports to identify potential new accounts.

22. Maintains a working relationship with all departments and closely interacting with conference services team to ensure we deliver beyond expectations.

23. Partners with other hotel teams as required/ necessary.

24. Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.

25. Attends internal meetings as required.

26. Performs general office duties and assists other departments, as required.

27. Works on special projects assigned by the Director of Sales

and Marketing.

What are we looking for?

Qualifications:

● Minimum (2) two years of college, degree desirable.

● Minimum (2) two years’ experience in the hospitality field as a sales

manager.

● Preferred skills in the Government, Education and Healthcare market.

● Excellent written and verbal communication skills.

● Prefer in hotel sales or related industry.

● An aggressive, outgoing and self-motivating individual with a professional

and pleasant personality.

Skills/Qualifications: Candidate Profile: Remote Professionalism

As this is a remote, home-based position, the ideal candidate must be a highly motivated self-starter who can work independently and simultaneously manage multiple complex tasks. Must possess excellent time management and organizational skills to remain productive without direct daily supervision. A high level of accountability and detail-orientation is required to ensure the accuracy and thoroughness of all sales data and client communications.

Must have the ability to solicit, qualify and secure business in addition to

growing existing accounts.

● Possess a thorough knowledge of major market segments

● Self-motivated positive role model.

● Liaise with vendors and suppliers

● Schedule flexibility and ability to travel

● Excellent presentation, communication, organization and computer skills

● Proficient with Microsoft Word, Excel, Outlook, PowerPoint

● Excellent sales and customer service skills with proven negotiation skills.

● Ability to work in a fast-paced environment.

● Willingness to learn and adapt to a dynamic environment.

● Possesses a creative ability to think out of the box and provide solutions for obstacles.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.