Manager, Training & Workflow Optimization

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live. The Workflow Manager stays up-to-date on new features in athenaOne and their applications for Privia Medical Group providers to improve or enhance workflow. The role requires day-to-day communication with other department leaders to ensure exceptional experiences for Care Centers and tangible outcomes tied to critical initiatives. This person is crucial in iterative process improvement, addressing escalations, and innovation.

• Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs.
• Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets.
• Design, develop, and implement comprehensive training programs that meet the organization's needs.
• Evaluate and update training materials to ensure they are current and effective.
• Continue the support and development of internal athena training programs for new hires.
• Support market-based teams with issue resolution, new initiatives, and subject matter expertise
• Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training.
• Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
• Facilitate national training requests and resource allocation of national trainers.
• Partner with internal and external stakeholders to deliver optimal pre and post-live training experiences to Care Center providers and staff.
• Establish and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on training initiatives
• Collaborate with Clinical IT on strategic initiatives such as alpha/beta pilot opportunities, enhancement requests, and release cycles.
• Develop, lead, and execute key initiatives to operationalize key strategies through training.
• Track and report key operational and functional metrics to increase comprehension and efficiency.
• Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA)
• Performs other duties as assigned

Qualifications

• Bachelor’s degree preferred or relevant necessary experience
• 3+ years experience in athenahealth
• Knowledgeable about extended medical terminology.
• Must comply with HIPAA rules and regulations

The salary range for this role is $79,000.00 to $94,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.