Loan Operations Specialist

About Provide:

Powered by Fifth Third, Provide empowers entrepreneurs to build their legacies. As a leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok. 

Our team is growing:

Provide’s Loan Operations team is looking for a bold, compassionate, and focused loan operations specialist to perform a wide range of duties related to the processing of loans. In this role, you will focus on maintaining contact with external and internal customers to ensure customer needs, workflows, and deadlines are met; serving as the primary customer contact throughout the processing of the loan; and coordinating the processing of the loan file, from loan application to closure.

As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Review loan files in depth before funding to ensure file completeness, perfected collateral, and full structural alignment with the credit memo
• Perform detailed analyses of purchase-and-sale or asset-sale agreements to confirm free-and-clear asset transfers
• Review practice location leases and required insurance policies
• Audit draft and final legal loan documents
• Work closely with closing officers, underwriters, and other internal partners to drive maximum efficiency and optimize customer experience
• Provide general operational oversight of deals in your pipeline
• Coordinate loans to address customer needs and interests
• Manage expected service levels and productivity requirements related to decision and condition clearing
• Update information on systems to review conditions, and add, delete, satisfy, or waive as appropriate

Our newest teammate will have:

• High school diploma or equivalent experience
• In-depth knowledge of conventional, government, and portfolio underwriting guidelines
• SBA experience preferred
• High degree of attention to detail
• Ability to make high-quality decisions and execute in a timely manner
• Knowledge of federal lending regulations governing residential real estate lending
• Demonstrated organizational skills
• Strong written and verbal communication skills
• Proven ability to collaborate with internal and external partners to keep the customer at the center and deliver excellent customer service
• Strong computer skills (Microsoft Office)

Bonus points for:

• Knowledge of processing underwriting and closing procedures
• Experience with mortgage origination systems, platforms, tools, and technology

#LI-EC1

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.