Learning and Training Records Manager (NTC)

POSITION SUMMARY

Own operational readiness, usability, and ongoing administration of the National Training Center’s public resource website, learning management system (LMS), knowledge library, and organizational training tracker. The position manages an established platform and vendor relationship; it is not a bespoke software-development or clinical technology role.

KEY RESPONSIBILITIES

• Lead requirements, vendor coordination, configuration, testing, acceptance, and launch of the national learning and records environment by the project’s Day 90 milestone.
• Administer learner enrollment, role-based pathways, assessments, certificates, events, TTA request access, permissions, and organization-level training records.
• Enable authorized recipient administrators to view, manage, and export training completion data for their organizations and networks.
• Manage resource taxonomy, searchable content, publication metadata, analytics, version control, and data-export procedures.
• Oversee help desk processes, administrator training, troubleshooting, support tickets, issue escalation, and vendor service levels.
• Coordinate accessibility, privacy, security, data minimization, retention, incident-response procedures, and continuity planning with appropriate reviewers.
• Collaborate with curriculum, communications, and evaluation leads on publication, learner experience, and reliable organizational reporting.

MINIMUM QUALIFICATIONS

• Hands-on LMS administration and organizational training-record reporting experience.
• Successful technology-vendor implementation, platform configuration, testing, and user-support experience.
• Working understanding of role-based access, privacy safeguards, accessibility, data quality, and exportable records.
• Strong project documentation, issue prioritization, and technical-to-nontechnical communication.

PREFERRED QUALIFICATIONS

• Experience with healthcare or public-health training systems serving multiple organizations.
• Familiarity with SCORM/xAPI, accessible web-content standards, integrations, and vendor contract oversight.

EXPECTED RESULTS

• Day 90 launch with tested public resources, learner workflows, certificates, organization reporting, and support.
• Accurate training-record exports, manageable support response times, and reliable platform operation.