Key Account Manager - India

WHAT YOU’LL DO:   

Role:   

The Key Account Manager - India is responsible for driving strategic account growth and strengthening partnerships with key players across the data center ecosystem, including hyperscalers, colocation providers, server OEMs, cloud service providers, and channel partners. Acting as the primary commercial contact for assigned accounts, this role will identify growth opportunities, expand market presence, increase customer value, and deliver revenue targets. The successful candidate will have a strong technical sales background, expertise in data center infrastructure solutions, and a demonstrated ability to build executive-level relationships within complex multinational organizations.  

Responsibilities:   

Strategic Account Management  

• Develop and execute regional account strategies aligned with CoolIT's growth objectives.  
• Build and maintain executive-level relationships with strategic customers and partners across EMEAI.  
• Create and manage multi-year account development plans to achieve double-digit annual revenue growth.  
• Understand customer roadmaps, investment priorities, and future technology requirements.  

Business Development & Revenue Growth  

• Identify new opportunities within existing accounts and expand CoolIT's footprint across customer organizations.  
• Drive pipeline development, forecasting accuracy, and revenue attainment.  
• Support pricing strategies, commercial negotiations, and contract discussions.  
• Collaborate with channel partners and OEMs to develop joint go-to-market initiatives.  

Customer Advocacy  

• Act as the voice of the customer within CoolIT.  
• Ensure customer requirements are effectively communicated to Product Management, Engineering, Operations, and Program Management teams.  
• Drive customer satisfaction, issue resolution, and long-term partnership success.  

Technical & Market Leadership  

• Maintain strong knowledge of:  
  • AI infrastructure  
  • HPC environments  
  • Hyperscale data centers  
  • Liquid cooling technologies  
  • Server platforms and GPU architectures  
• Monitor market trends, competitor activities, and emerging technologies.  
• Provide strategic market intelligence to support product roadmap decisions.  

Cross-Functional Collaboration  

• Work closely with:  
  • Engineering  
  • Product Management  
  • Technical Sales  
  • Marketing  
  • Operations  
  • Program Management  
• Support proposal development, customer presentations, and executive business reviews.  
• Participate in solution workshops and customer design discussions.  

Key Performance Indicators (KPIs)  

• Annual revenue attainment  
• Pipeline growth and conversion rate  
• Strategic account expansion  
• Customer retention and satisfaction  
• Forecast accuracy  
• New design wins and deployment opportunities  
• Partner ecosystem development 

Basic Qualifications:   

• Bachelor's Degree in Engineering, Computer Science, Business, or related field.  
• 5–10+ years of Key Account Management, Enterprise Sales, or Business Development experience.  
• Experience selling into:  
  • Hyperscalers  
  • Data center operators  
  • OEMs  
  • Cloud service providers  
• Strong commercial negotiation and contract management skills.  
• Experience managing complex multinational accounts.  
• Ability to travel internationally (25–40%) 

Preferred Qualifications:   

• Experience with liquid cooling, thermal management, or data center infrastructure.   
• Knowledge of AI, GPU computing, HPC, and cloud infrastructure markets.   
• Existing network within MEAI data center and cloud ecosystem.   
• MBA or advanced technical degree.   

Skills: 

• strategic account planning  
• Executive relationship management  
• Consultative selling  
• Commercial negotiations  
• Technical solution selling  
• Business acumen  
• Cross-cultural communication  
• Influencing and stakeholder management  
• Forecasting and pipeline management  
• Customer-centric mindset 

WHY COOLIT?   

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.  

We thank every candidate in advance, however, only those selected for an interview will be contacted.   

Successful candidates for this position will be required to undergo background checks including criminal records check and education.  

ABOUT COOLIT SYSTEMS INC.   

Founded in Calgary, Canada in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.   

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.   

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.