Key Account Manager

Key Accounts Manager
(Travel & Hospitality Industry Focus)

Location: Remote, with office in Beirut, Lebanon

Job Summary

We are looking for a highly organized and proactive Key Accounts Manager with a background in the *travel and hospitality industry* to manage and grow relationships with key clients, hotel partners, and travel suppliers. The ideal candidate combines strong account management and administrative capabilities with hands-on experience in *travel/tourism or hotel marketing and coordination*, excellent communication skills, sharp attention to detail, and the ability to manage multiple accounts and priorities efficiently.

Key Responsibilities

•⁠  ⁠Serve as the main point of contact for key clients, hotel partners, and travel suppliers, building and maintaining long-term relationships.
•⁠  ⁠Manage day-to-day account operations and administrative tasks related to client accounts.
•⁠  ⁠Follow up on pending matters with clients, suppliers, hotel/travel partners, and internal teams.
•⁠  ⁠Draft, send, and respond to professional emails and correspondence, including with hotels, DMCs, airlines, and travel suppliers.
•⁠  ⁠Prepare and negotiate quotations, proposals, contracts, and rate agreements, including travel packages and hotel rates.
•⁠  ⁠Coordinate and support marketing campaigns and promotional activities tied to key accounts (brochures, partner promotions, joint campaigns).
•⁠  ⁠Organize meetings, appointments, and account review calendars.
•⁠  ⁠Maintain accurate account records, contracts, rate sheets, and supplier agreements.
•⁠  ⁠Prepare performance reports, account summaries, and presentations for management and clients.
•⁠  ⁠Coordinate with internal departments (sales, marketing, operations) and external partners (hotels, tour operators, travel agencies, airlines) to ensure account needs are met.
•⁠  ⁠Monitor account performance, deadlines, and contract renewals, ensuring timely follow-through.
•⁠  ⁠Identify upsell and cross-sell opportunities within existing accounts.
•⁠  ⁠Support travel arrangements, itinerary coordination, and booking follow-ups for key clients as needed.
•⁠  ⁠Resolve client issues and escalations promptly and professionally.

Requirements:

•⁠  ⁠Bachelor's degree in Business Administration, Tourism/Hospitality Management, Marketing, or a related field (preferred).
•⁠  ⁠Minimum 3–5 years of experience in account management, business development, or client-facing roles, *with prior experience in the travel, tourism, or hotel industry* (marketing, sales, reservations, or partnerships background is a strong advantage).
•⁠  ⁠Proven track record of managing and growing client or partner accounts.
•⁠  ⁠Excellent written and verbal communication and negotiation skills in English (Arabic is a plus).
•⁠  ⁠Strong experience in preparing quotations, proposals, contracts, and business correspondence, ideally including travel packages, hotel rates, or tour pricing.
•⁠  ⁠Familiarity with hotel/travel marketing practices (promotions, partner collaborations, OTA coordination) is a plus.
•⁠  ⁠Proficiency in Microsoft Office Suite, especially:
  - Excel (advanced level preferred)
  - Word
  - PowerPoint
  - Outlook
•⁠  ⁠Experience using Google Workspace (Docs, Sheets, Drive, Calendar).
•⁠  ⁠Strong organizational, time-management, and multitasking skills.
•⁠  ⁠Ability to prioritize tasks and work independently across multiple accounts.
•⁠  ⁠High level of professionalism, confidentiality, and attention to detail.
•⁠  ⁠Strong follow-up, negotiation, and problem-solving skills.
•⁠  ⁠Experience with CRM systems, booking/reservation platforms, or project management tools required.

Preferred Skills

•⁠  ⁠Ability to work under pressure and manage multiple priorities, especially during peak travel seasons.
•⁠  ⁠Strong analytical, reporting, and forecasting skills.
•⁠  ⁠Experience managing accounts with hotels, DMCs, airlines, or travel agencies.
•⁠  ⁠Knowledge of travel arrangements, scheduling, itinerary planning, and coordination.
•⁠  ⁠Familiarity with hotel operations, rate structures, or tourism marketing channels.

Personal Qualities

•⁠  ⁠Relationship-driven and client-focused.
•⁠  ⁠Organized and detail-oriented.
•⁠  ⁠Proactive and self-motivated.
•⁠  ⁠Reliable and trustworthy.
•⁠  ⁠Professional appearance and communication.
•⁠  ⁠Positive attitude and team player.
•⁠  ⁠Genuine interest in the travel and hospitality sector.