Italian Speaking Customer Support Representative (Remote in Greece)

Position: Italian-Speaking Technical Support Representative

Location: 100% Remote (Work from home anywhere in Greece)

Industry: Consumer Electronics & Leading Technology

Contract & Hours: Full-time permanent position

Overview

Looking to build your career while enjoying life in Greece? We are hiring customer-focused Italian speakers to support a global technology leader renowned for innovation and personal devices. Operating from a fully virtual setup, this position offers total flexibility to work remotely from any region, city, or island in Greece while delivering premium assistance to Italian-speaking customers.

Role Overview & Responsibilities

• Multichannel Support: Deliver high-quality customer care to Italian-speaking users via phone, email, and live messaging.
• Technical Troubleshooting: Guide customers through device features, software setups, OS navigation, and technical issue resolution.
• Brand Representation: Maintain high service standards to uphold the brand's global reputation.
• Product Knowledge: Stay current on device launches, operating system updates, and digital features.
• Case Logging: Maintain accurate records of customer inquiries, diagnostics, and resolutions within the CRM system.

Candidate Profile & Requirements

• Language Capabilities: Advanced or native fluency (C1/C2 level) in Italian; minimum B2-level English for internal documentation, training, and software tools.
• Right to Work & Location: Residing in Greece (or relocating prior to start) with an EU passport or valid Greek work permit.
• Technical Aptitude: Comfortable navigating modern digital devices, software applications, and consumer tech tools.
• Key Attributes: Strong active listening skills, patience, and a customer-first mindset.

Compensation & Benefits

• Salary & Insurance
  • 14-Month Pay Structure: Competitive base salary paid across 14 annual payments (inclusive of mandatory Greek holiday bonuses).
  • Medical Benefits: Comprehensive private healthcare and life insurance starting from day one.
• Relocation Package (For Candidates Moving to Greece)
  • Travel Arrangement: Inbound flight to Greece fully booked and funded by the company.
  • Temporary Lodging: 2 weeks of company-funded hotel accommodation upon arrival.
  • Administrative Guidance: Direct assistance securing local documentation (AFM tax number, AMKA social security).
• Workplace Perks & Advancement
  • Virtual Office Setup: Complete hardware and tech equipment shipped directly to your residential address in Greece.
  • Career Growth: Clear internal pathways leading to Quality Assurance, Corporate Training, or Team Management roles.

Application Process

Submit an updated CV in English to begin. Shortlisted candidates will be contacted promptly by our talent acquisition team for an initial telephone screening.